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On 11 April 2019 the Australian Government assumed a caretaker role, with an election to be held 18 May 2019.
Information on websites maintained by Comcare will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.

Claims

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  • Aids and appliances

    'Aids or appliances' is the term used for equipment that, as a result of an injured employee's injury, may be required to assist in performing a range of tasks. This fact sheet outlines what aids and appliances are in this context.



 
  • Clinical Framework

    The Clinical Framework outlines a set of guiding principles for the delivery of allied health services to injured workers.

    The framework has been established to:

    • optimise health and return to work outcomes
    • inform healthcare providers about Comcare’s expectations for the management of injured workers
    • provide a set of guiding principles for the provision of healthcare services for injured workers, healthcare professionals and Comcare staff
    • ensure healthcare services are goal oriented, evidence-based and clinically justified.


 
  • Explanation of Permanent Impairment Provisions

    Where an employee’s injury results in permanent impairment, Comcare may be liable to pay compensation as a lump sum for the impairment and if applicable, non-economic loss. This document explains the provisions in relation to a claim for permanent impairment.



 
 
 
  • Guide to Machinery of Government changes

    This guide is designed to assist agencies that are affected by Machinery of Government changes to work with Comcare to ensure any changes to agency staffing is accurately reflected in workers’ compensation premiums and to minimise disruption to claims management and rehabilitation activities.



 
  • Guide to premium devolution

    To increase management accountability and awareness of differences in claim performance across areas in an agency, an agency may wish to split the premium between areas.



 
 
 
  • Helping you recover

    This booklet is designed to help employees and supervisors understand what they need to do when a claim for compensation is lodged. The guide outlines the steps in the workers' compensation and return to work processes as well as how we can all work together to achieve successful recovery outcomes for employees.



 
 
  • Information for employees residing or moving overseas

    Contains information for employees who, after suffering an injury, leave Australia (whether on a short-term or long-term basis) and intend to claim compensation entitlements under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) whilst residing overseas.



 
  • Information for injured workers—permanent impairment (PI)

    This factsheet explains your eligibility to claim permanent impairment and/or non-economic loss benefits from Comcare. It will also help you make a decision about whether you should submit your claim now or wait until your condition is permanent and stable.



 
 
  • Invalidity retirement

    The application for invalidity retirement should be the final step in the management of an injured employee.



 
  • Notes to assist completion of permanent impairment application form

    These notes will help you complete the Compensation claim for permanent impairment and non-economic loss—form and checklist. It will explain the concepts of permanent impairment and non-economic loss and the process under which we will assess your claim for statutory benefits under the Safety, Rehabilitation and Compensation Act 1988.



 
 
 
 
 
 
 
 
 

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Page last updated: 21 Mar 2016