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Contact the FOI team for a copy of the documents released

policy/procedure/ guidelines/forms, for the following: • Time frame for the retention of employee claim records, not Comcare employees, but a rather a claimant from another Federal Government Agency • How claims are determined, processes used guidelines forms used etc • The independence of determination of claims and the allowable interactions with claimant’s employer • Comcare communication protocols with claimants employers, that is, emails, Contemporaneous notes, memos, written notes, verbal communications etc

FOI reference number: 2017/10656

If you would like a copy of this information, please contact Comcare by: 

  • sending an email to
  • phoning Comcare on 1300 366 979
  • writing to the FOI team at Comcare, GPO Box 9905, Canberra ACT 2601
Page last updated: 18 Oct 2017