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Efficient and Effective Operations

Working together to achieve Comcare’s Outcome

Activities

  • Provide strategic advice to effectively enable and support the organisation to deliver business outcomes.
  • Streamline/improve business systems, processes and practices.
  • Deliver core business systems and processes.
  • Improve Comcare’s WHS performance.

Intended results

  • Increased satisfaction with corporate operations.
  • Comcare employees’ high levels of engagement are maintained.
  • Comcare staff have the knowledge and skills to meet operational needs.
  • Operational costs are reduced by $6.3 million (20 per cent) on the 2014–15 baseline.
  • Comcare’s workers’ compensation premium is reduced to below the premium payer average by 2018.

Delivery strategies

  • Implement People Plan.
  • Implement Digital Transformation Strategy.
  • Implement outcomes from organisational reviews.
  • Implement best practice governance frameworks.

Performance measurement

Increased satisfaction with corporate operations measured through responses to a survey conducted annually.

2016-17

2017-18

2018-19

2019-20

75% satisfaction rates

85% satisfaction rates

90% satisfaction rates

95% satisfaction rates

Maintain employee levels of engagement which are higher than those in similar sized agencies, measured through ratings on the leadership category questions in the APSC State of the Service Survey.

2016-17

2017-18

2018-19

2019-20

Comcare employees rate their job engagement at higher than 7.5

Comcare employees rate their job engagement at higher than 7.5

Comcare employees rate their job engagement at higher than 7.5

Comcare employees rate their job engagement at higher than 7.5

Comcare employees rate their team engagement at higher than 7.2

Comcare employees rate their team engagement at higher than 7.2

Comcare employees rate their team engagement at higher than 7.2

Comcare employees rate their team engagement at higher than 7.2

Comcare employees rate their supervisor engagement at higher than 7.9

Comcare employees rate their supervisor engagement at higher than 7.9

Comcare employees rate their supervisor engagement at higher than 7.9

Comcare employees rate their supervisor engagement at higher than 7.9

Comcare employees rate their agency engagement at higher than 6.4

Comcare employees rate their agency engagement at higher than 6.4

Comcare employees rate their agency engagement at higher than 6.4

Comcare employees rate their agency engagement at higher than 6.4

Comcare employees have the knowledge and skills to meet operational needs, measured through results of the APSC State of the Service Survey results.

2016-17

2017-18

2018-19

2019-20

75% of staff indicate that they have the skills and knowledge to undertake their job

80% of staff indicate that they have the skills and knowledge to undertake their job

85% of staff indicate that they have the skills and knowledge to undertake their job

90% of staff indicate that they have the skills and knowledge to undertake their job

Comcare achieves efficiencies by reducing its operational costs by $6.3 million (20 per cent) on the 2014-15 baseline by 30 June 2017.

2016-17 2017-18 2018-19 2019-20

$6.3 million savings target achieved

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Comcare’s workers’ compensation premium is below the premium payer average (1.1 percent) by 2018, achieved through improving:

  • injury and harm levels
  • recovery and early return to work rates of Comcare employees.
2016-172017-182018-192019-20

Comcare’s workers’ compensation premium is 4.4%

Comcare’s workers’ compensation premium is 2.2%

Comcare’s workers’ compensation premium is 1.1%

Comcare’s workers’ compensation premium is 1.1% or less

Page last updated: 11 Nov 2016