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Comcare 2017-18 Corporate Plan

CEO's Introduction

CEO, Jennifer Taylor

I am pleased to present the Comcare 2017–18 Corporate Plan.

Comcare has made great improvements in the scheme’s business operating model and financial health. We have had significant success in realising a fully funded scheme well ahead of our original target, and we continue to reduce our operating costs while maintaining excellence in service delivery.

We remain committed to our purposes of being a leading insurer and national regulator with excellence in scheme management and design, and efficient and effective operations. Each of our business areas have identified strategies that will help Comcare achieve our outcome of greater participation and productivity nationally through healthy and safe workplaces that minimise the impact of harm.

Given our performance across all areas, this plan represents the next stage in our transformation—ensuring we build on our achievements and find new ways to drive improvement and innovation across every level of our operations. We remain focused on our purposes and outcome and will maintain the momentum of our successes, ensuring we do not become complacent.

Comcare is working closely with scheme participants in a collaborative effort to prevent injury, improve early intervention, recovery at and return to work outcomes for employees, lower premium rates and reduce claim frequency. We are focused on continuously improving our claims management practices and reducing the administrative costs associated with claims. Part of this work will be taking further steps towards a ‘digital first’ organisation where our services will be more efficient and accessible online.

We remain committed to being an adaptable organisation demonstrating leadership in minimising harm in the workplace. Our Corporate Plan has been refined with a strong focus on preparing for the emerging issues within the scheme and ensuring that we are well placed to respond to the needs of our stakeholders in the future. New initiatives for our workforce and business systems have been designed to give Comcare the organisational flexibility it needs to meet the shifting changes in our operating environment.

The corporate plan has been prepared in accordance with the requirement of paragraph 35(1)(b) of the Public Governance, Performance and Accountability Act 2013 (PGPA Act), and section 16E of the Public Governance, Performance and Accountability Rule 2014. It expands on the information contained in the 2017–18 Portfolio Budget Statements (PBS) and covers the financial years 2017–18 to 2020–21. We will report against the corporate plan in the annual performance statements that form part of the Comcare annual report, tabled in the Parliament in October each year by the Minister for Employment.

Jennifer Taylor
Chief Executive Officer

Page last updated: 01 Aug 2017