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Efficient and Effective Operations

Working together to enable the business to achieve Comcare’s Outcome.

Activities

  • Provide strategic advice to effectively enable and support the organisation to deliver business outcomes.
  • Streamline/improve business systems, processes and practices.
  • Deliver core business systems and processes.
  • Improve Comcare’s work health and safety performance.

Intended results

  • Increased satisfaction with corporate operations.
  • Comcare employees’ high levels of engagement are maintained.
  • Comcare employees have the knowledge and skills to meet operational needs.
  • Ensure Comcare’s workers compensation premium is comparable with the premium payer average (1.1%) by 2019.

Delivery strategies

  • Enable Comcare business outcomes through excellence in human capital.
  • Identify and deliver business improvement opportunities for Comcare.
  • Ensure information is accessible, accurate, secure and current.
  • Develop and implement business-wide strategies to enable achievement of Comcare’s goals.

Performance measurements

Increased satisfaction with corporate operations measured through responses to a survey conducted annually.

2017–18

2018–19

2019–20

2020-21

85% satisfaction rates

90% satisfaction rates

95% satisfaction rates

95% satisfaction rates

Maintain employee levels of engagement which are higher than those in similar sized agencies, measured through ratings on the leadership category questions in the APSC State of the Service Survey.

2017–18

2018–19

2019–20

2020-21

Comcare employees rate their job engagement at higher than 7.5

Comcare employees rate their job engagement at higher than 7.5

Comcare employees rate their job engagement at higher than 7.5

Comcare employees rate their job engagement at higher than 7.5

Comcare employees rate their team engagement at higher than 7.2

Comcare employees rate their team engagement at higher than 7.2

Comcare employees rate their team engagement at higher than 7.2

Comcare employees rate their team engagement at higher than 7.2

Comcare employees rate their supervisor engagement at higher than 7.9

Comcare employees rate their supervisor engagement at higher than 7.9

Comcare employees rate their supervisor engagement at higher than 7.9

Comcare employees rate their supervisor engagement at higher than 7.9

Maintain employee levels of engagement which are higher than those in similar sized agencies, measured through ratings on the leadership category questions in the APSC State of the Service Survey.

2017-18

2018–19

2019–20

2020–21

Comcare employees rate their agency engagement at higher than 6.4

Comcare employees rate their agency engagement at higher than 6.4

Comcare employees rate their agency engagement at higher than 6.4

Comcare employees rate their agency engagement at higher than 6.4

Comcare employees have the knowledge and skills to meet operational needs, measured through results of the APSC State of the Service Survey results.

2017–18

2018–19

2019–20

2020-21

80% of staff indicate that they have the skills and knowledge to undertake their job

85% of staff indicate that they have the skills and knowledge to undertake their job

90% of staff indicate that they have the skills and knowledge to undertake their job

90% of staff indicate that they have the skills and knowledge to undertake their job

Comcare’s workers’ compensation premium is comparable with the premium payer average (1.1 per cent) by 2018, achieved through improving:

  • injury and harm levels
  • recovery and early return to work rates of Comcare employees.

2017–18

2018–19

2019–20

2020-21

Comcare’s workers’ compensation premium is 2.2%

Comcare’s workers’ compensation premium is 1.1%

Comcare’s workers’ compensation premium is 1.1% or less

Comcare’s workers’ compensation premium is 1.1% or less

Page last updated: 17 Jul 2017