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Leading Insurer

Working with employers and employees to minimise the impact of harm in workplaces, facilitate recovery at and return to work, and deliver sustainable management of the fund.

Activities

  • Sustainable management of the fund’s liabilities.
  • Responsive, relevant and cost effective services.

Intended results

  • An effective, fully funded and sustainable workers’ compensation scheme for the public sector.
  • Sustainable claims management outcomes.

Delivery strategies

  • Refine claims management to drive health outcomes and facilitate recovery, return to work and finalisation of claims.
  • Build a high performance business and service culture through clarity, commitment and accountability.
  • Provide detailed analysis and insights to support a high performance scheme.

Performance measurements

The insured scheme continues to be fully funded.

2017–18

2018–19

2019–20

2020-21

100%

100–110%

100–110%

100–110%

The average Commonwealth premium rate reduces to 1.1 per cent of payroll (excluding GST) by 2018–19, to ensure the scheme remains financially sustainable.

2017–18

2018–19

2019–20

2020-21

Average Commonwealth premium rate = 1.3% of payroll

Average Commonwealth premium rate = 1.1% of payroll

Average Commonwealth premium rate = 1.1% of payroll

Average Commonwealth premium rate = 1.1% of payroll

Reduce the insured scheme liability to $1.9 billion, a reduction of $1 billion from the baseline at 30 June 2014, to ensure the scheme remains financially sustainable.

2017–18

2018–19

2019–20

2020–21

Scheme liability is reduced to $1.9 billion by 30 June 2018

Scheme liability is $1.9 billion or less

Scheme liability is $1.9 billion or less

Scheme liability is $1.9 billion or less

Reduce the administration cost ratio to 20 per cent by 2018–19, measured by Safe Work Australia’s comparative performance monitoring methodology, to ensure cost effective management of the fund.

2017–18

2018–19

2019–20

2020–21

Administrative cost ratio is 20% or lower

Administrative cost ratio is 20% or lower

Administrative cost ratio is 20% or lower

Administrative cost ratio is 20% or lower

Increase the proportion of employees who have returned to work, measured by duration on incapacity benefits, to facilitate recovery and reduce liability.

Accrued incapacity duration

2017–18

2018–19

2019–20

2020–21

13 weeks

73%

76%

79%

79%

26 weeks

82%

84%

86%

86%

78 weeks

91%

92%

93%

93%

Note: Measured as the proportion of employees whose accrued incapacity duration is less than 13, 26 and 78 weeks. This complements the survey-based measure of return to work for the Comcare Scheme as a whole.

A sustained high level of satisfaction and engagement with the services provided, measured by survey, to ensure services are appropriate, responsive and relevant.

2017–18

2018–19

2019–20

2020-21

Satisfaction rating of 82% or more

Satisfaction rating of 85% or more

Satisfaction rating of 85% or more

Satisfaction rating of 85% or more

Page last updated: 17 Jul 2017