Compliments and complaints
We are committed to improving the service to our community, and welcome your comments.
How can I offer a compliment, make a complaint or suggestion?
Compliments
You can:
- telephone: 1300 366 979 between 8.00am and 5.00pm AEST Monday to Friday
(calls from mobile phones are charged at mobile phone rates) - write to: Comcare, GPO Box 9905, ACT 2601
- complete our online enquiry form
Complaints
If you are not satisfied with the service you have received, please let us know as this will help us improve our performance.
Making a complaint is free and your complaint is treated confidentially. For further information on the complaint process, please refer to our Frequently Asked Questions - Complaints page.
If you want to make a complaint, please use one of the following options:
General complaints
- telephone: 1300 366 979 between 8.00am and 5.00pm AEST Monday to Friday
(calls from mobile phones are charged at mobile phone rates) - write to: Comcare, GPO Box 9905, ACT 2601
- email: complaints@comcare.gov.au
- complete our online complaint form
Bullying and harassment complaints
- telephone: 1300 366 979 between 8.00am and 5.00pm AEST Monday to Friday
- complete our bullying and harassment summary of events form [PDF] or [RTF] version
Reconsiderations and reviews
Asking Comcare to reconsider a determination it has issued, is different from making a complaint. If you want to request a reconsideration, please visit the reconsiderations and reviews page for further information.