Comcare - Australian Goverment
Comcare - Australian Goverment
Putting you first at the centre of what we do. Keeping you healthy and safe at work. Supporting you when you are harmed at work. Ensuring your scheme works and is sustainable.
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Process for an FOI request

How to make an FOI request

If you require access to non-claim related documents held by Comcare, you will need to make a valid request for access.

For your request to be valid under the Freedom of Information Act 1982 (the FOI Act), it must:

  • be in writing
  • state that the request is an application for the purposes of the FOI Act
  • provide information concerning the document as is reasonably necessary to enable Comcare to identify it
  • give details of how notices under the FOI Act may be sent to you (for example by providing an electronic address to which notices may be sent by electronic communication)
The request must be sent to Comcare, and may be sent in any of the following ways:
  • delivery to an officer of Comcare
  • postage by pre-paid post to Comcare
  • sending by electronic communication to foi@comcare.gov.au

To assist you in submitting a valid application for documents under the FOI Act, you may use our Freedom of Information Application form. Please note that you are not required to use this form. A letter or email containing the same information will be sufficient.

All applications under the FOI Act should be addressed to the: Comcare FOI Coordinator.

The FOI Act requires an agency to take reasonable steps to assist an applicant in making a valid FOI request. If you require further information in relation to making a FOI request, please contact: Comcare's FOI Coordinator.

How can I be provided with access to documents?

The FOI Act allows access to documents held by Comcare, excluding documents which may be exempt from disclosure under Part IV of the FOI Act.

Access to documents under the FOI Act may be granted in the following forms:

  • a reasonable opportunity to inspect the document
  • provision of a copy of a document
  • provision of a means to view a film, videotape or sound recording
  • provision of a transcript of a sound recording or of shorthand notes

What will happen after my request is received?

If your request is a valid request under the FOI Act an acknowledgement letter will be sent to you within 14 days of Comcare receiving your request. You may be contacted to provide more information if the scope of your request is too wide.

If your request is not a valid request, we will contact you to help you make a valid request.

Comcare has 30 days - from the day after a valid request is received - to notify you in writing of the decision on your request.

This timeframe may be extended by a further 30 days in the following circumstances:

  • with agreement (subject to notice of the agreement being given to the Information Commissioner)
  • large or complex requests

Amendment of personal records

If a person was lawfully provided access to a document by Comcare containing his or her personal information, the person may request Comcare amend this information if it is incorrect, incomplete, out of date or misleading. A decision on such an application must be made within 30 days.