Back at work
Comcare supports workers with injuries from the time of their initial contact, through recovery and return to health, return to work and return to independence. Comcare will better understand the experience and expectations of injured workers. Our services will be co-designed with the community we serve. The quality, consistency and timeliness of claims decisions will be improved by better use of information, tools and expertise. We will use targeted interventions and work with our community, informed by improved performance data.
Delivering on our strategic priorities
5. Strengthen recovery and support services for workers with injury | 6. Improve injury management practices | 7. Improve decision making with decision support tools | 8. Strengthen expertise in asbestos claim management |
| > understand the service experience and expectations of workers with injury, their employers, unions and service providers | > improve return to work performance by sharing best practice and case studies | > use treatment principles reflecting evidence-based clinical expertise to increase health care confidence | > collaborate with stakeholders to define a better approach to the management of all common law asbestos-related claims |
| > provide guidance, information and support to help workers and families exercise their compensation rights | > set clear expectations of the roles and responsibilities of employers as rehabilitation authorities | > leverage expert advice to meet worker needs and benefit scheme outcomes | > explore how this approach could be applied to related federal dust disease liabilities |
| > co-design a new service delivery model reflecting best practice, risk and needs segmentation | > leverage employer disability confidence to ensure reasonable adjustments at federal workplaces | > collaborate with government partners to access health industry service regulation and contracts | > support Safe Work Australia to harmonise approaches to safety, statutory and common law compensation for workplace dust diseases. |
| > provide customised support to vulnerable workers at risk through case worker intervention | > work with government and social partners to develop quality standards and service protocols for medical and allied health providers | > improve workflow to streamline end-to-end processing and improve cost management | |
| > effective and timely response to high-risk cases guided by improved performance metrics | > collaborate with Australian and overseas regulators, service providers and research institutes to translate best practice into improved outcomes | > implement improved compliance and fraud controls to ensure appropriate entitlements and services | |
| > simple, fast and appropriate resolution of disputes and delivery of lump sum compensation. | > ensure safety, rehabilitation and compensation legislation reflects contemporary social models and best practice. | > co-locate legal advisors to assist the quality, consistency and communication of decisions. |
