Scheme at work
Comcare will continue to deliver value for money and a strong, sustainable scheme. A highly capable workforce will be innovative, responsive and empathic. Comcare will gain insight through analysis, improved use of data, research and knowledge. A focus on capital management will strengthen the scheme’s balance sheet and financial performance. Our legal team will ensure compliance with federal law and support quality decision making and appropriate dispute resolution.
Delivering on our strategic priorities
9. Invest in our people working together to deliver quality service in a high-performing Comcare | 10. Strengthen business intelligence and improve knowledge management | 11. Build partnerships for research and strengthen strategic policy | 12. Strengthen financial and business integrity for sustainability |
| > leadership development to nurture support skillful, passionate, positive leaders for 2015 | > streamline reports on activity, impact and outcomes in key result areas | > contribute to a national research agenda for safety, compensation and recovery | > implement an actuarial release model to better manage performance |
| > deliver the 2015 Plan through well executed change management, project and business planning | > improve insight through analysis for better decision quality and understanding of factors that lead to variable outcomes | > collaborate on research aligned with scheme priorities | > strong balance sheet management to improve financial performance and preserve financial integrity |
| > workforce planning to develop the right mix, depth and quality of skills and mindsets | > establish data management rules and discipline to deliver one version of the truth | > collaborate on research aligned with scheme priorities | > define and adopt capital, pricing and reserving standards for improved fiscal confidence |
| > shape an empathic, service delivery culture to improve outcomes and experience | > integrate research, analytical and intelligence capability to ensure a holistic focus on scheme priorities | > translate research evidence into improved policy, practice and business planning | > cost recovery and premium models are robust and contempory to be cost effective, accountable and ensure value for money |
| > create an innovative, agile organisation to better respond to community need and future growth | > knowledge management to meet Australian standards and improve capability and decision quality | > establish cross-agency communities of best practice to improve service delivery | > adopt premium strategies that reward and improve scheme performance |
| > foster collaboration and communication to learn from others and improve outcomes through people process and technology | > improve systems integration to facilitate data sharing across government and the community | > collaborate with the Comcare community to regularly discuss trends, innovations and better ways of working to improve service delivery. | > understand, audit and improve Comcare’s contribution to a clean, healthy community to reduce our environment impact |
| > develop and recognise skills through education and accreditation to improve capability and career paths | > new online and interactive services for better access | > strengthen in-house legal and paralegal capability to improve quality, cost and time | |
| > ensure facilities and technology align capability, capacity and infrastructure with business priorities. | > a quality assurance culture, framework and processes to improve the quality of work. | > review, assess and drive regulation to test and improve relevancy and impact | |
| > create internal audit capability to provide greater assurance that operations are soundly managed | |||
| > provide and utilise shared service and capability arrangements to improve service and cost effectiveness | |||
| > provide excellent governance and secretariat support to strengthen accountability and oversight. |
