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In May 2010, Prime Minister and Cabinet Secretary Terry Moran launched the report Empowering Change: Fostering Innovation in the Australian Public Service.

On 29 June 2011 the Australian Public Service Innovation Action Plan (Innovation Plan) was released by the Public Service Commissioner Stephen Sedgwick.

A key focus of the Strategic Plan 2010–2015 (2015 Plan) is innovation. Innovation is an important part of engaging with the community and capturing the ideas of our colleagues and community to ensure that Comcare responds to the challenges of increasingly complex issues.

By embedding innovation in our 2015 Plan, Comcare is committing to staying at the forefront of public administration and supporting the Australian Public Service (APS) to do the same. Comcare’s innovative culture will create a stimulating and rewarding environment for our employees that we aim to reflect in our results, achievements and improved service to the community.

Comcare’s innovation action plan


We have communicated to our people about the Innovation Plan. We have highlighted our continued commitment to innovation by incorporating innovation into the 2015 Plan.


We use our Innovation Blog to share ideas with our colleagues. We are also providing teams and business units across Comcare with information about incorporating innovation into their business planning and teams discussions.


We are incorporating innovation into our injured worker surveys to ensure that we are a responsive organisation that meets the demands and needs of the community. Innovation at Comcare will be a major component of all business planning for 2011–12.


Innovative ideas will be recognised at Comcare through the Australia Day awards and other reward and recognition processes.

Innovation outcomes

Innovative ideas

Through our Innovation Blog, we have been capturing ideas from Comcare employees. Each innovative idea registered on the blog goes to the Innovation Panel who discuss the idea and then delegate it to the business area most appropriate for implementation. Any ideas considered unachievable are forwarded to the Executive for consideration.

  Results 2010–11 Target 2011–12
Innovation ideas submitted by Comcare employees 101 120
Innovative ideas considered by committee 101 120
Innovative ideas implemented 8 40
Innovative ideas declined 3 0
Innovative ideas submitted by the community not applicable 10

Next steps

There is currently no money put aside for business areas to further develop or implement ideas received through the innovation process. Early analysis shows that this may be a blocker to implementation, so in 2011-12 funding arrangements will be reviewed.

Innovative idea—Twitter

Comcare is on Twitter—follow us

Our Twitter account provides our community with the latest updates on scheme related news, changes to legislation and guidance, work health and safety prevention tips, upcoming events, new products and services, investigations of workplace incidents and more.

Twitter is a free social networking site where organisations, individuals and community groups post tweets — short, sharp updates of 140 characters or less.

Follow us on Twitter now.

Twitter at ComcareWe are using Twitter to better engage our community

Since our first tweet on 30 May 2011 we have been tweeting about five times each week on a range of work health, safety and rehabilitation topics of interest to workers, employers and rehabilitation providers. We also follow other Twitter users who we think are relevant to our industry and audience.

For more information about Comcare’s Twitter account visit our website and follow the Twitter link.

I have an innovative idea…

Erin suggested Comcare use Twitter to communicate with the Community. Twitter is a powerful social media tool.

'I feel that with so many people using social media, Twitter is a great way for Comcare to share information with our jurisdiction. It gives Twitter users a quick snapshot of what is happening at Comcare, and also may help to reach a younger audience as they are more likely to use social media.'