Comcare is a Commonwealth Authorities and Companies Act 1997 (CAC Act) body. Each CAC Act body is:
Comcare is established under the SRC Act and has a number of powers and functions conferred under the:
Comcare is also responsible for managing the Commonwealth’s asbestos-related claims liabilities under the ARC Act.
Comcare partners with federal workers, their employers and unions to keep workplaces healthy and safe, and to reduce the incidence and cost of workplace injury and disease.
Comcare’s programs and services are used by more than 420 000 workers. These include:
These workers are in a range of industries including government services, transport and logistics, financial and banking services, construction, telecommunications, defence and postal services.
The Seafarers Safety, Rehabilitation and Compensation Authority (Seacare Authority) assists the Australian maritime industry in minimising the human and financial costs of workplace injury. The Seacare Authority does not have its own staff. Under section 72A of the SRC Act, Comcare is required to assist the Seacare Authority in the performance of its functions.
On behalf of the Seacare Authority, Comcare:
Comcare continues to promote the importance of the Australian public Service Values and Code of Conduct, as specified in the Public Service Act 1999 (Public Service Act). These are readily accessible to all staff through the intranet.
Comcare has an Ethics Contact Officer who is able to provide staff with information and advice about ethical issues. The Ethics Contact Officer also raises awareness within Comcare and is a member of the Australian public Service Commission’s Ethics Contact Officer Network.
Comcare works in partnership with employers and employees as they create safe and healthy workplaces and assist injured workers. In this role, Comcare has contact with thousands of people each year. As a result, Comcare is committed to ensuring its services and operations fulfil the principles of social access and equity. The following points demonstrate some of Comcare’s activities in these areas during 2010–11:
In early 2011, Comcare redesigned the service delivery model we use in supporting injured workers and managing workers’ compensation claims. This, coupled with our Comcare Regulation policy and first Work Health and Safety plan, has helped us to ensure that members of the Comcare community have clear expectations on how we will work both with and for them.
With our defined service models now in place, we will finalise our new service charter early in the 2011–12 financial year. There will be a strong focus in the new service charter about working with our community. In particular, our new service charter will show our commitment to:
We will measure our service against new Key Performance Indicators that will be in place next financial year. Our goal will not only be to fulfil our new charter but to continuously improve the services we deliver and the way in which we deliver them.