Comcare - Australian Government
Comcare homeComcare Annual Report 2010-11 homeAppendices


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2015 Plan Comcare’s Strategic Plan 2010–2015
AAD Antarctic Division
AaE Retail Australian air Express Retail Pty Ltd
AAHL Australian Animal Health Laboratory
AASB Australian Accounting Standards Board
AAT Administrative Appeals Tribunal—The AAT can, on request, review administrative decisions by most Australian and Australian Capital Territory Government departments and authorities. This includes reviewing reconsideration decisions made by Comcare. Either an employee or an employer may request a review of a decision.
ACT Australian Capital Territory
ADF Australian Defence Force
ADFA Australian Defence Force Academy
ADO Australian Defence Organisation
AFP Australian Federal Police
AHL Aboriginal Hostels Limited
AHRI Australian Human Resources Institute
AHRI Australian Human Resource Institute
AIFAC Asbestos Innovation Fund Assessment Committee
ANAO Australian National Audit Office
APC Australian Postal Corporation
APS Australian Public Service
APS Code of Conduct A guide for the way in which an Australian Public Service employee is required to behave.
APS Values Principles, standards and qualities in accordance with which the Australian Public Service operates.
APSC Australian Public Service Commission
ARC Asbestos-related claims
ARC Act Asbestos related Claims (Management of Commonwealth Liabilities) Act 2005
ARP Approved Rehabilitation Provider—Under the SRC Act, employers may only engage rehabilitation providers that have been approved by Comcare. Rehabilitation providers assist the agency case manager to identify medically suitable duties as part of the return to work plan.
ARTC Australian Rail Track Corporation
Asciano Asciano Services Pty Ltd
ATO Australian Taxation Office
CAC Act Commonwealth Authorities and Companies Act 1997
Case manager Responsible for workplace-based management of an injured employee’s return to work plan, as well as for initiating, coordinating and monitoring the rehabilitation process. The employer is responsible for providing case managers, who are usually employees of the agency.
CDS Commonwealth Disability Strategy—Requirements for Commonwealth agencies to identify and remove barriers preventing people with disabilities from having access to policies, programs and services.
CEO Chief Executive Officer
CIS Customer Information System—An interactive online reporting system for employing agencies.
Claim Any claim for compensation, for example, the initial injury claim, claim for payment of medical expenses, or claim for incapacity benefits.
CoAG Coalition of Australian Governments
Commission indicators A reporting framework to provide the Commission with an overview of the performance of a jurisdiction. The Commission indicators address prevention, claims management, return to work and scheme administration performance.
Corporate governance The process by which agencies are directed and controlled. It is generally understood to encompass authority, accountability, stewardship, leadership, direction and control.
Customs Customs and Border Protection Service
DAKPIs Determining Authorities Key Performance Indicators
Date of Injury Date of occurrence (injury), date first sought medical treatment, or first resulted in incapacity or impairment (disease).
DCEO Deputy Chief Executive Officer
DEEWR Department of Education, Employment and Workplace Relations
Delegation The written assignment of authority and responsibility to another person to carry out specific activities.
Determination A decision made by Comcare to accept or reject a claim
DIAC Department of Immigration and Citizenship
Disease From 13 April 2007 any ailment suffered by an employee, or the aggravation of such an ailment, that is contributed to, to a significant degree, by the employee’s employment.
DVA Department of Veterans’ Affairs


Designated Work Group
EAP Employee assistance program
EEGO Energy Efficiency in Government Operations
EL Executive Level
EMS Environmental Management System
Equity and diversity A concept that recognises, respects and values individual differences in employees.
ESD Ecologically sustainable development
Estimated liability An estimate of future payments to be made in relation to an individual claim.
FDU Fraud Detection Unit
FMIS Financial Management Information System
FOI Freedom of information
FOI Act Freedom of Information Act 1982
Fraud Control Guidelines Commonwealth Fraud Control Guidelines 2011
FRU Fraud Response Unit
FTE Full-time equivalent, in the context of staffing levels
GARDS Gippsland Asbestos Related Diseases Support
GST Goods and services tax
GVG Green Vehicle Guide
HSMAs Health and Safety Management Arrangements
HSR Health and safety representative
HWCA Heads of Workers’ Compensation Authorities
HWSA Heads of Workplace Safety Authorities
IAP Individual action plan
ICOH International Commission on Occupational Health
ICT Information communication technology
IEA International Ergonomics Association
Impairment The loss, the loss of use, or the damage or malfunction, of any bodily system or function or part of such system or function. A permanent impairment is one that is likely to continue indefinitely.
Incapacity A diminished ability to earn
Incapacity benefit A payment made by Comcare, directly or indirectly, by way of income maintenance
Injury Refers to either an injury or disease. An injury can be a physical or mental injury and includes aggravation of a pre-existing ailment.
Innovation Plan Australian Public Service Innovation Action Plan
IPS Information Publication Scheme
IRV Immigration Response Vessel
ISCRR Institute of Safety, Compensation and Recovery Research
IWS Injured Worker Survey
JH John Holland Pty Ltd
JHG John Holland Group
JHR John Holland Rail Pty Ltd
LDS Learning and Development Solutions—training arm of Comcare
Liability The effect of a determination, creating a legal obligation to pay compensation under the SRC Act.
Licensed self-insurers A Commonwealth authority or a corporation that is a holder of a licence under Part viii of the SRC Act
Licensees Licensed self-insurers
LIP Licensee Improvement Program
LN2 Liquid nitrogen
LUEZ Loading and Unloading Exclusion Zone Safety Project
MHF Major Hazard Facility
MRC Military Rehabilitation Compensation Act (MRC Act)
MRCC Military Rehabilitation and Compensation Commission
National OHS Strategy National OHS Strategy 2002–2012
NHSC National Health and Safety Committee
OAIC Office of the Australian Information Commissioner
OHS Occupational health and safety
OHS Act Occupational Health and Safety Act 1991—Provides for the health, safety and welfare at work of employees of Australian Government departments and authorities, and licensed self-insurers.
OHS(MI) Act Occupational Health and Safety (Maritime Industry) Act 1993
OHSMS OHS Management System
OHSOC Occupational Health and Safety Operations Committee
OSCAR Online System for Comprehensive Reporting
PBS Portfolio Budget Statements
PDF Performance Development Framework
PDO Postal delivery officer
PIN Provisional Improvement Notice
PRACSYS Computer-based system used by Comcare to register and process claims, record benefit payments and prevention statistics, and provide management information reports.
Premium A contribution made to Comcare in respect of the estimated costs of a customer agency’s workers’ compensation costs for a given financial year. It is based on fully funded principles and is designed to be responsive to the employing agency’s claims experience.
Premium claim Claim with a date of injury after the introduction of Comcare’s premium system on l July 1989. Also referred to as an ‘insured’ claim.
Premium pool The sum of all premium funds collected from agencies as assessed by the actuary as necessary to fully fund liabilities.
Premium rate The rate, expressed as a percentage of wage/salary dollar, which, when multiplied by the estimate of wage/salary, will provide the premium payable by that agency.
Pre-premium claim Claim with a date of injury before the introduction of Comcare’s premium system on l July 1989. These claims and the resultant expenditure may also be called ‘uninsured’.
Privacy Act Privacy Act 1988
Project Harmony The Project Harmony Group established to ensure Comcare meets its mandated objective to seamlessly transition to the national work health and safety laws.
Provider Person or organisation providing medical, rehabilitation or health services in relation to a work related injury or disease.
PS Act Public Service Act 1999
PSE Project Service Excellence
Public Service Act Public Service Act 1999
QR Queensland Rail
RAP Comcare Reconciliation Action Plan 2009–12
Reconsideration An employee or employer, who is dissatisfied with a decision made by Comcare, may ask for that decision to be reviewed by an officer not involved in the making of the decision in question. The result of such a review is called a reviewable decision.
Regulation Policy Comcare’s Regulation Policy
Rehabilitation See occupational rehabilitation
RTW Return to work
RTW Monitor Return to Work Monitor—conducted biannually across Australian and New Zealand workers’ compensation jurisdictions; prepared for the HWCA
Seacare Authority The Seafarers Safety, Rehabilitation and Compensation Authority
Seafarers Act Seafarers Rehabilitation and Compensation Act 1992
SES Senior Executive Service
SRC Safety, Rehabilitation and Compensation
SRC Act Safety, Rehabilitation and Compensation Act 1988
SRC Act Safety, Rehabilitation and Compensation Act 1988 (SRC Act)—the legislation which established Comcare and defines how the workers’ compensation function is to be administered for the Australian and ACT Governments and a corporation that is a holder of a licence under Part VIII of the SRC Act.
SRC Directions Safety, Rehabilitation and Compensation Act Directions 2002
SWA Safe Work Australia
The Commission Safety, Rehabilitation and Compensation Commission—responsible for issuing licences for self-insurance and claims management, and for various regulatory functions under the OHS legislation. Until 1992 it was referred to as the Commission for the Safety, Rehabilitation and Compensation of Commonwealth Employees. It reports to the Minister for Employment and Workplace Relations.
the Minister The Minister for Tertiary Education, Skills, Jobs and Workplace Relations
the Scheme The Comcare scheme
WAI Work Ability Model and Index
WHS Work Health and Safety
WHS Act Work Health and Safety Act
WHS Plan Comcare’s Work Health and Safety Plan
Workers’ compensation expenditure Expenditure under the SRC Act. Includes expenditure on incapacity, medical and associated travel, rehabilitation costs, certain legal costs and other claim related expenses