Skip To Content
  • Speaker
  • Share this
    • Twitter
    • RSS feed
    • Email
  • PDF version of annual report
  • Past annual reports
    • Annual report 2009-10
    • Annual report 2010-11
  • Print this page
  • Media gallery
  • Index to Annual Report
    • Overview page
    • WHS
    • Workers Comp
    • Asbestos
    • Management and Accountability
    • Financials
    • Appendices
    • References
  • Change font size
    • Increase fontsize
    • Decrease fontsize
  • Set to high contrast view


  • Phil's story
  • Tracey's story
  • Timeliness-determination of new claims

    determination of new claims

    The percentage of all new claims determined, from the date of receipt of a compliant claim under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act)to the date upon which the first decision was made, with reference to the following standards:

    • 20 calendar days for injury claims
    • 60 calendar days for disease claims.

    Overall, the scheme’s performance has improved and the average number of undetermined claims on hand has reduced. The First Contact team has been committed to continuous improvement, streamlining processes and implementing better procedures.

    determination of new claims

  • Number of fatalities

    determination of new claims

    The number of worker fatalities notified to Comcare under the Occupational Health and Safety Act 1991 (OHS Act) and the Work Health and Safety Act 2011(WHS Act).

    This Key Performance Indicator (KPI) excludes fatalities of contractors and third parties as well as those that are assessed by Comcare as not-notifiable.

    The lives of twelve workers were cut short while at work.

    Workplace fatalities are unacceptable and Comcare's target will remain as zero.

    graph of fatalities over last 3 years

  • Asbestos

    Identifying Asbestos in your home

    An estimated 30,000 to 40,000 Australains will be diagnosed with Asbestos related disease over the next 20 years, and researchers, policy makers and myself as one of the responsible ministers fear a third wave of asbestos deaths from people exposed in the home.

    Read more about Identifying Asbestos in your home

    Minister Bill Shorten with asbestos stakeholders

    Minister Bill Shorten with asbestos stakeholders

  • People who are putting you first