Putting you first at the centre of what we do. Keeping you healthy and safe at work. Supporting you when you are harmed at work. Ensuring your scheme works and is sustainable.
Typical duties
The following are typical duties at the APS 1-4 levels:
- drafting, preparing and/or proofreading documents such as reports, correspondence, and publications
- copying, collating and distributing documents
- providing secretarial support and advice to internal and external committees or other authorities
- greeting clients and visitors, responding to inquiries and requests for information and providing information about services
- maintaining appointment diaries and making travel arrangements
- processing mail, filing correspondence, and maintaining records
- data entry, maintenance, retrieval, and reporting
- receipt, opening, sorting, and redirection of mail
- developing and managing business electronic imaging environment, and imaging incoming correspondence and files as required
- storing and despatching publications, forms and bulk stationery
- providing courier services
- managing or undertaking administrative activities associated with different functional areas, including accounts receivable/payable, procurement, recruitment, publications, learning and development, health and safety, and publications
- supervising, guiding and/or training other staff as required
- sorting information and documents for filing according to database and record management system protocols and legislative requirements
- preparing guidelines, manuals, policies and procedures, and/or delivering training in database and record management systems, protocols and legislative requirements
- classifying and coding information and documents for inclusion in database and record management systems
- updating and modifying records
- liaising with staff and other internal and external stakeholders about a range of matters relating to the organisation's operations
- filing information and documents in database and record management systems
- identifying and retrieving information and documents for users
- recording file and document movements
- labelling storage locations, and assembling and labelling new files
- removing inactive and dead files
- supervising, guiding and/or training other staff as required
- applying legislation and regulatory requirements
- coordinating and facilitating communication and consultation mechanisms
- registering and assessing workers’ compensation claims
- determining and managing workers’ compensation claims and appeals
- processing claims for treatment and other benefits within the provisions of the Safety, Rehabilitation and Compensation Act
- liaising with, and providing advice to, employers to develop return to work strategies
- liaising with general practitioners, specialists and other allied health professionals
- reviewing, developing and implementing improvements to claims management processes and procedures
- reporting on claims management activities
- supervising, guiding and/or training other staff as required.