Putting you first at the centre of what we do. Keeping you healthy and safe at work. Supporting you when you are harmed at work. Ensuring your scheme works and is sustainable.
How is my claim assessed?
After receiving a claim for workers' compensation, Comcare must decide what, if any, benefits the claimant is entitled to.
Your Claims Services Officer (CSO) will be guided by three factors when making a decision about payment for medical treatment:
- does the treatment constitute treatment as defined by the SRC Act?
- is the treatment reasonable in the circumstances?
- is the treatment related to your work-related injury or illness?
How long will it take Comcare to make a decision?
We will give you a written response to your claim within 28 days of receipt. If this response is a decision (determination) of your claim, the written response will include advice about your rights if you do not agree with the determination.