- Promoting health and safety
- Creating mentally healthy workplaces
- Why is work health important?
- Healthy worker
- Working together: Promoting mental health and wellbeing at work
- Mental Health and Wellbeing - Participating and thriving in our workplaces
- Supporting ability at work
- Supporting health, performance and productivity
- Flexible work
- Building a resilient workforce
- Health Benefits of Work
- Roles and responsibilities
- Duty Holders
- Comcare research program
- Health and safety representatives
- Investing in Experience: Age diversity in the workplace
- Work Health and Safety campaign program
- Education & training
- Creating mentally healthy workplaces
- Preventing harm
- Managing risks in the workplace
- Managing hazards
- Early intervention
- Recovery and return to work
- Recovery and rehabilitation
- Returning to work
- Returning to independence
- Claims and benefits
- Roles and responsibilities - claims
- Can I claim?
- Lodging a claim
- Assessing a claim
- Medical treatment
- Benefits and entitlements
- Frequently asked questions
- Reconsiderations and reviews
- Customer Information System (CIS)
- Our service charter
- Our fraud policy
- Case managers
- Forms & publications
- The scheme
- The SRC Act
- Legislative Instruments and Gazettal Notices under the Safety, Rehabilitation and Compensation Act 1988
- Information on 2011 SRC Act amendments
- Information on 2009 SRC Act amendments
- Information on the 2007 SRCOLA Amendments
- SRC Regulations Amendments 1988 to 1999
- SRC Regulations Amendments 2000 to 2009
- SRC Regulations Amendments from 2010
- Overview of the Comcare scheme
- The Parliamentary Injury Compensation Scheme
- The WHS Act
- The ARC Act
- Authorities we work with
- Premium paying employers
- Our compliance and enforcement activities
- Regulatory guides
- Regulator Performance Framework
- Cost recovery
- The SRC Act
- About us
- Organisational structure
- Comcare 2016-17 Corporate Plan
- Useful links
- Contact us
- Access to information
- Service charter
- Public Interest Disclosures
- Comcare diversity programme
- News & media
- Managing Workplace Psychological and Stress Injuries
- Learn how to manage workplace psychological injuries
- 2017 National WHS Forums
- Comcare National Conference
- Comcare Work Health and Safety Awards
- Past events
- 2016 National Conference
- 2016 National WHS Forums
- 2016 Comcare Rehabilitation Case Manager Forum - May
- 2016 Chronic Pain: New Understanding, New Paradigm, New Approach
- 2015 Comcare Rehabilitation Case Manager Forum - May
- 2015 Managing psychological injuries in the Comcare scheme
- 2015 Health and Safety Representative Forums
- 2014 Health and Safety Representative Forums
- 2014 National Conference
- 2014 Comcare Work Health and Safety Awards
- 2013 National Conference
- 2014 Preventing psychological injury in changing workplaces forum
- 2013 Rehabilitation Case Manager Forum - May
- 2012 Comcare Asbestos Forum
- 2012 Rehabilitation Case Manager Forums - November
- 2012 National Conference
- 2012 Comcare Work Health and Safety Awards
- 2012 Rehabilitation Case Manager Forums - May
- 2011 National Conference
- Health and Safety Representative Forums Cairns/Townsville
- How to apply
- Temporary employment registers
- Graduate Program
- Indigenous Graduate Program
- What we offer
- Working at Comcare
How do I claim for medical treatment?
Your medical provider will be able to discuss treatment options with you and advise on whether you should seek approval in advance.
Comcare has developed new policies on treatment approval for:
You should discuss your medical treatment needs with your medical provider to establish a treatment plan. Such a plan sets out the types of treatment you need, how often and for how long.
You should forward the treatment plan to Comcare. Most doctors will include the treatment you require on their medical certificate.
Your Claims Services Officer will write to you with a decision regarding the approval or otherwise of the medical treatment, including advice as to whether items included on the treatment plan do not fall under the provisions of the SRC Act.
Reimbursing medical treatment
You or your medical provider can send invoices for approved medical treatment directly to Comcare and we will usually make payments within 28 days of receiving the invoice.
You will receive a written notice if Comcare will not meet the costs of the medical treatment. You will have to pay for any medical treatment you receive that Comcare decides is not payable under the SRC Act.
You or your medical provider should seek advance approval from Comcare for medical treatments, particularly where the cost of the treatment is high, or the type of treatment is unusual. In such cases, you should get written approval from Comcare for payment of the treatment before undertaking the treatment.
You should seek advance payment approval for treatments including, but not limited to:
- hospital admissions
- costly tests like an MRI
- types of treatments not usually related to your accepted condition
- medical aids and appliances.
To obtain advanced payment approval, you will need to have your doctor or specialist provide a note outlining the:
- treatment needed
- frequency of treatment
- relationship of treatment to your work-related injury or illness.
Your CSO will write to you within 28 days advising of a decision on payment or reimbursement of the costs, except where further information is required. Where further information is required, your CSO will write to you or your doctor to request this information.
Checklist for claiming medical treatment
- Discuss treatment options with your medical provider.
- Get written treatment plan from your medical provider.
- Send treatment plan to Comcare.
- Get written payment approval from Comcare for medical treatments including high cost or unusual treatment.
- Complete the Medical services claim form and send it along with any invoices or receipts to Comcare, GPO Box 9905, Canberra, ACT, 2601.