- Promoting health and safety
- Creating mentally healthy workplaces
- Why is work health important?
- Healthy worker
- Working together: Promoting mental health and wellbeing at work
- Mental Health and Wellbeing - Participating and thriving in our workplaces
- Supporting ability at work
- Supporting health, performance and productivity
- Flexible work
- Building a resilient workforce
- Health Benefits of Work
- Roles and responsibilities
- Duty Holders
- Comcare research program
- Health and safety representatives
- Investing in Experience: Age diversity in the workplace
- Work Health and Safety campaign program
- Education & training
- Creating mentally healthy workplaces
- Preventing harm
- Managing risks in the workplace
- Managing hazards
- Early intervention
- Recovery and return to work
- Recovery and rehabilitation
- Returning to work
- Returning to independence
- Claims and benefits
- Roles and responsibilities - claims
- Can I claim?
- Lodging a claim
- Assessing a claim
- Medical treatment
- Benefits and entitlements
- Frequently asked questions
- Dispute Resolution Service
- Customer Information System (CIS)
- Our service charter
- Our fraud policy
- Case managers
- Forms & publications
- The scheme
- The SRC Act
- Legislative Instruments and Gazettal Notices under the Safety, Rehabilitation and Compensation Act 1988
- Information on 2011 SRC Act amendments
- Information on 2009 SRC Act amendments
- Information on the 2007 SRCOLA Amendments
- SRC Regulations Amendments 1988 to 1999
- SRC Regulations Amendments 2000 to 2009
- SRC Regulations Amendments from 2010
- Overview of the Comcare scheme
- The Parliamentary Injury Compensation Scheme
- The WHS Act
- The ARC Act
- Authorities we work with
- Premium paying employers
- Our compliance and enforcement activities
- Regulatory guides
- Regulator Performance Framework
- Cost recovery
- The SRC Act
- About us
- Organisational structure
- Comcare 2016-17 Corporate Plan
- Useful links
- Contact us
- Access to information
- Service charter
- Public Interest Disclosures
- Comcare diversity programme
- News & media
- Managing Workplace Psychological and Stress Injuries
- Learn how to manage workplace psychological injuries
- 2017 National WHS Forums
- Comcare National Conference
- Comcare Work Health and Safety Awards
- Past events
- 2016 National Conference
- 2016 National WHS Forums
- 2016 Comcare Rehabilitation Case Manager Forum - May
- 2016 Chronic Pain: New Understanding, New Paradigm, New Approach
- 2015 Comcare Rehabilitation Case Manager Forum - May
- 2015 Managing psychological injuries in the Comcare scheme
- 2015 Health and Safety Representative Forums
- 2014 Health and Safety Representative Forums
- 2014 National Conference
- 2014 Comcare Work Health and Safety Awards
- 2013 National Conference
- 2014 Preventing psychological injury in changing workplaces forum
- 2013 Rehabilitation Case Manager Forum - May
- 2012 Comcare Asbestos Forum
- 2012 Rehabilitation Case Manager Forums - November
- 2012 National Conference
- 2012 Comcare Work Health and Safety Awards
- 2012 Rehabilitation Case Manager Forums - May
- 2011 National Conference
- Health and Safety Representative Forums Cairns/Townsville
- How to apply
- Temporary employment registers
- Graduate Program
- Indigenous Graduate Program
- What we offer
- Working at Comcare
Lodging a claim
How do I make a claim?
The following checklist outlines what you need to do when making a claim.
Step 1—Report your injury
If you have injured yourself or developed a disease that you believe is related to your employment you should report this to your supervisor as soon as possible—whether you intend to make a claim for workers' compensation or not.
Your employer will have procedures to guide you through reporting an injury or disease.
Step 2—Seek treatment and get a medical certificate
If you have not already done so, see a medical provider and ask them to give you a medical certificate that gives a precise diagnosis of the condition for which you are claiming workers' compensation, cause of the condition, date of injury, fitness for work, recommended treatment and other details as required.
It is important that you submit a detailed medical certificate with any new workers' compensation claim. This ensures that we are able to make a timely determination about your claim and provide you with the support and treatment required to return to work and health sooner.
Step 3—Complete a workers' compensation claim form
You can now complete a workers' compensation claim online. The online claim lodgement process is designed to work with Internet Explore Version 8.0 and above, and all forms of Chrome, Firefox or Safari.
If you are unable to complete the claim form online, a claim form can be downloaded or your employer can provide you with a printed version.
Before you start your online claim
Ensure you have the following:
- An email address where Comcare can send you a link to your completed claim form
- Your Medicare number
- Your BSB and bank account number
- A scanned copy of your Medical Certificate for Compensation or Certificate of Capacity
- A certificate from your treating practitioner, if you are claiming for chiropractic, physiotherapy, dentistry or osteopathic treatment and not for time off work.
For employees claiming for a psychological injury a statement must be attached to the workers’ compensation claim form outlining the events that contributed to the injury in support of the claim.
If you need help to complete a statement, refer to our Guide to submitting Employee Statements in support of a workers' compensation claim or call Comcare on 1300 366 979.
Step 4—Lodge the form with your employer
Where you have used the online workers’ compensation claim form, your claim will be submitted to your employer once you press the ‘submit’ button online. Once you have submitted your online claim you will receive an email advising you that your claim has been submitted to your employer. You don’t need to print the claim form – your employer will complete their section and submit it to Comcare on your behalf.
After your employer has submitted part B of your claim form Comcare will contact you.
If you have completed a downloaded or printed version of the workers’ compensation claim form, give it to your supervisor or the Human Resources section with your comprehensive medical certificate and any other statements or supporting material as soon as practicable.
If you are lodging your claim directly to Comcare, you can send the form directly to Comcare, GPO Box 9905, Canberra, ACT, 2601 and Comcare will liaise with your employer to have the second half of the claim form completed