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- Roles and responsibilities - claims
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- Lodging a claim
- Assessing a claim
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Lodging a claim
How do I make a claim?
The following checklist outlines what you need to do when making a claim.
Step 1—Report your injury
If you have injured yourself or developed a disease that you believe is related to your employment you should report this to your supervisor as soon as possible—whether you intend to make a claim for workers' compensation or not.
Your employer will have procedures to guide you through reporting an injury or disease.
Step 2—Seek treatment and get a medical certificate
If you have not already done so, see a medical provider and ask them to give you Comcare's preferred certificate, the Certificate of Capacity that gives a precise diagnosis of the condition for which you are claiming workers' compensation, cause of the condition, date of injury, fitness for work, recommended treatment and other details as required.
It is important that you submit a detailed medical certificate with any new workers' compensation claim. This ensures that we are able to make a timely determination about your claim and provide you with the support and treatment required to return to work and health sooner.
Step 3—Complete a workers' compensation claim form
You can now complete a workers' compensation claim online. The online claim lodgement process is designed to work with Internet Explore Version 8.0 and above, and all forms of Chrome, Firefox or Safari.
If you are unable to complete the claim form online, a claim form can be downloaded or your employer can provide you with a printed version.
Before you start your online claim
Ensure you have the following:
- An email address where Comcare can send you a link to your completed claim form
- Your Medicare number
- Your BSB and bank account number
- A scanned copy of your Medical Certificate for Compensation–Certificate of Capacity or Certificate of Capacity
- A certificate from your treating practitioner, if you are claiming for chiropractic, physiotherapy, dentistry or osteopathic treatment and not for time off work.
For employees claiming for a psychological injury a statement must be attached to the workers’ compensation claim form outlining the events that contributed to the injury in support of the claim.
If you need help to complete a statement, refer to our Guide to submitting Employee Statements in support of a workers' compensation claim or call Comcare on 1300 366 979.
Step 4—Lodge the form with your employer
Where you have used the online workers’ compensation claim form, your claim will be submitted to your employer once you press the ‘submit’ button online. Once you have submitted your online claim you will receive an email advising you that your claim has been submitted to your employer. You don’t need to print the claim form – your employer will complete their section and submit it to Comcare on your behalf.
After your employer has submitted part B of your claim form Comcare will contact you.
If you have completed a downloaded or printed version of the workers’ compensation claim form, give it to your supervisor or the Human Resources section with your comprehensive medical certificate and any other statements or supporting material as soon as practicable.
If you are lodging your claim directly to Comcare, you can send the form directly to Comcare, GPO Box 9905, Canberra, ACT, 2601 and Comcare will liaise with your employer to have the second half of the claim form completed