Welcome to the Online Claims Policy Manual
| Purpose of this manual |
Purpose of this manual
This manual has been:
- developed by Comcare's Recovery and Support Group for use by its delegates in managing workers' compensation claims and to make decisions in accordance with the Safety, Rehabilitation and Compensation Act 1988 and other applicable legislation.
- prepared for the general information and assistance of Comcare's Claims Services Officers (CSOs). It contains matters of interpretation and policy, however it is not exhaustive.
Primary audience of this manual
The primary audience of this document is Comcare's staff. It has been released for the information of injured workers, legal representatives, employers, Commonwealth agencies and departments, medical service providers and the general public.
What is in the manual?
The manual has been made available to the general public via the Comcare website. However, certain information has been removed.
The following information has been removed from the online version of the manual:
- administrative work practices that have no bearing on a delegate's decision making ability, e.g system procedural requirements.
- information that could jeopordise the integrity of the Comcare scheme, such as information concerning investigation of possible fraud
The manual supersedes all previous policy and procedural advice including Operational Advices (OA's), Help Desk Reminders (HDR's), Claims Service Delivery (CSD) Procedures and various versions of policy and operations manuals previously used by Claims Service Officers.
Continuous review
This manual is subject to continuous review and subsequent updates will be published on the Comcare website when available.
If you believe your claim has not been managed in accordance with the manual
If an injured worker and/or employer believe that their claim(s) have not been managed in accordance with this manual, they should first contact their CSO on 1300 366 979 or email Comcare at general.enquiries@comcare.gov.au
Disclaimer
While we make every effort to ensure that material on this website is accurate and up-to-date (unless denoted as archival material), you should make independent inquiries before entering any commitment based on material published here. We specifically disclaim responsibility for any loss you may suffer as a result of relying on the information on this site.
Links to other sites are provided in good faith, but we can give no assurance of the quality, accuracy or relevance of material on such sites.
Copyright
Material contained in this website is copyright. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use or use within your organisation. Apart from any use as permitted under the Copyright Act 1968, all other rights are reserved.
Requests for further authorisation should be directed to:
Commonwealth Copyright Administration
Attorney General's Department
Robert Garran Offices
National Circuit
Canberra. ACT 2600
Fax: 02 6250 5989
Telephone: 02 6270 6200
Web: http://www.ag.gov.au/
Made Live 30 June 2011