Putting you first at the centre of what we do. Keeping you healthy and safe at work. Supporting you when you are harmed at work. Ensuring your scheme works and is sustainable.

Comcare Annual Report 2004-2005

Letter of transmittal

Comparative Performance Information

Management and Accountability

Financial Statements

Financial Statements QWL

Appendices

Indexes

Letter of transmittal

The Director’s report

Comcare overview

Legislation
Role
Organisational structure
Strategic plan

Performance snapshot

Report of operations

Strategic initiatives

Improving the safety and rehabilitation of employees and the compensation services we provide

Leadership and Accountability Strategy
Safety Leadership
Target setting
Psychological injury strategy
Prevention Program
Early Intervention Program
Interagency Job Placements Program
Dispute prevention and management
Third party recoveries

Engaging our stakeholders and customers

OHS Safety Month
National Rehabilitation Conference
Whole of Agency Strategy
Customer forums
Customer Satisfaction Survey
External training
Commonwealth Compensation Liaison Committee
Licensee/Comcare Consultative Forum
National Public Sector Injury Prevention & Management Forum

Supporting our people

Leadership
Agreement making
Flexible working arrangements
Maternity leave
Australian Workplace Agreements
Employee Relations
Organisational development
Learning and development
Occupational Health and Safety
Recruitment
Performance management
Reward and recognition
Workplace diversity 2004-2008
Workplace harassment policy
Record Keeping

Performance against outputs

Comcare’s outcome and outputs framework

Regulatory services
Output 1.1 – SRC Act regulation

Key points
Activities
Performance

Output 1.2 – OHS(CE) Act regulation

Key points
Activities
Performance

Claims management

Overview

Output 1.3 – Management of premium claims

Key points
Activities
Performance

Output 1.4 – Management of pre-premium claims

Key points
Activities
Performance

Output 1.5 – Regulation of the Seacare scheme for workers’ compensation,rehabilitation and occupational health & safety

Key points
Activities
Performance

Comparative performance information

Performance against ten-year targets
Performance against Commission indicators and annual targets
Agency premium outcomes
National Return To Work Monitor

Management and accountability

Corporate governance
Management of human resources
Consultants and competitive tendering and contracting
Commonwealth disability strategy

Financial statements

Comcare
QWL Corporation Pty Limited

Appendices

1 Freedom of information
2 Privacy
3 Complaints handling
4 Prosecutions and ministerial directions
5 Social justice and equity
6 Indemnities and insurance premiums
7 Advertising and market research
8 Ecologically sustainable development and environmental performance
9 Commonwealth disability strategy

Indexes

Contact information
Table index
Glossary