Comcare - Australian Goverment
Comcare - Australian Goverment
Putting you first at the centre of what we do. Keeping you healthy and safe at work. Supporting you when you are harmed at work. Ensuring your scheme works and is sustainable.
Listen to this page using ReadSpeaker

Literature review into best practice for preventing and managing customer aggression

This literature review defines customer aggression and identifies measures that can be taken to prevent and manage the risks associated with this occupational hazard.

Last updated: February 2009

Report: PDF version | RTF version

Appendices: PDF version | RTF version

Contact:

Phone: