Customer Information System
Comcare's Customer Information System (CIS) provides customers with access to injury management and claims information through a secure website. The service is provided to Comcare customers free of charge, and you can use it to improve the measurement and monitoring of your agency’s injury management and claims performance.
CIS News
9 March 2010 - CIS Performance Issues Resolved
12 February - Report 66 - Customer Data Report - ongoing errors
15 December 2009 - Report 66 - Customer Data Report download errors
CIS Help
Comcare offers several options for assistance with CIS. Help options include explanations within CIS itself, a comprehensive guidebook and Powerpoint presentation aimed at new users, and a dedicated team available through Comcare's national phone line 1300 366 979 or by email - agency.updates@comcare.gov.au.
- Introduction to CIS [Powerpoint 13.5 MB]
- Guide to understanding customer reports
- Timing of case estimates
CIS Forms
CIS forms allow you to update your agency's CIS users, Case Managers, and cost centres as well as request CIS access.
