Customer Information System
Comcare's Customer Information System (CIS) provides customers with access to injury management and claims information through a secure website. The service is provided to Comcare customers free of charge, and you can use it to improve the measurement and monitoring of your agency’s injury management and claims performance.
News
- 15 & 16 December 2012 - Reduced availability of the CIS Helpdesk
- 9 December 2012 - Reduced availability of the CIS Helpdesk
- 3 November 2011 - CIS unavailable - Resolved
CIS Help
Comcare offers several options for assistance with CIS. Help options include explanations within CIS itself, a comprehensive guidebook and Powerpoint presentation aimed at new users, and a dedicated team available through Comcare's national phone line 1300 366 979 or by email - agency.updates@comcare.gov.au.
- Introduction to CIS [PPT 1.1 MB]
- Guide to understanding customer reports [PDF,141KB]
- CIS Report Suite Summary [PDF,107KB] | CIS Report Suite Summary [RTF,2MB]
- Timing of case estimates
- CIS help
CIS Forms
CIS forms allow you to update your agency's CIS users, Case Managers, and cost centres as well as request CIS access.