CIS Help
Introduction
Welcome to Comcare's Customer Information System, CIS. The CIS provides customers with access to injury management and claims information through a secure website, and can be used to improve the measurement and monitoring of your agencyâs injury management and claims performance.
Access to CIS is granted to duly authorised personnel only.
Using the CIS Help Function
The CIS help function is available both through CIS itself, and also on the Comcare website.
You can choose from one of the topics below, and you can also access these in the menu on the left hand side of this window.
- Using CIS - for information on using CIS, managing your passwords, frequently asked questions, and access to a CIS Glossary and information on Case Estimates Dates.
- TOOCS - Types of Occurrence Classification System Codes (Safework Australia).
- Management Reports - Details of the suite of Management Reports available in CIS.
- Case Management Reports - details of the suite of Case Management Reports available in CIS.
- Financial Reports - details of the suite of Financial reports available in CIS.
- View Claim - details about the viewing claim function available in CIS.
Where else can I get help with CIS?
A range of user documentation is available for CIS - you can access these on the main CIS webpage.
You can also contact the CIS Helpdesk on 1300 366 979, or you can contact us by email at agency.updates@comcare.gov.au.