Comcare - Australian Goverment
Comcare - Australian Goverment
Putting you first at the centre of what we do. Keeping you healthy and safe at work. Supporting you when you are harmed at work. Ensuring your scheme works and is sustainable.
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Assist with the development and implementation of the agency rehabilitation system

  • Contribute to the planning and development of the organisation's rehabilitation system
  • Implement the organisation's rehabilitation system
  • Monitor and report on the organisation's rehabilitation system

Unit Two: Assist with the development and implementation of the organisation's rehabilitation system

Description: This unit outlines what is required of a case manager to effectively contribute to the organisation's rehabilitation system.


Element

Performance Criteria

Contribute to the planning and development of the organisation's rehabilitation system

1.The organisation's rehabilitation policy is current and consistent with the section 41 guidelines.

2.Case management delegation under section 41A is maintained.

3. Systems are developed and maintained to enable early notification of injuries and return to work action.

4. Where practicable, a preferred provider system is adopted for selecting approved rehabilitation providers.

Implement the organisation's rehabilitation system

1. The organisation's rehabilitation policy is promoted and made accessible to employees and supervisors.

2. Effective relationships are developed and maintained with supervisors, OHS staff, HSRs and senior management to achieve prevention and rehabilitation outcomes.

3. Advice is provided to management on injury implications of broader management initiatives.

Monitor and report on the rehabilitation system

1. Injury management and return to work outcome data is collected and collated.

2. Stakeholder feedback is gathered on the return to work process and rehabilitation system.

3. Information on claims data and costs is analysed and reported to management.

4. Strategies are recommended to improve the rehabilitation system.

Underpinning knowledge

  • Legislation - SRC Act Part III Rehabilitation
  • Organisational rehabilitation policy and procedures
  • Comcare Customer Information System (CIS)
  • Record keeping procedures