Comcare - Australian Goverment
Comcare - Australian Goverment
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Manage effective working relationships

  • Manage information and ideas
  • Develop trust and confidence
  • Build and maintain networks and relationships
  • Manage difficulties to achieve positive outcomes

Unit Three: Manage effective workplace relationships

Description: This unit is a summary of the Frontline Management competency (BSBFLM503B). The Frontline Management competencies are targeted at middle level managers and have been endorsed as components of the Public Service Training Package. They provide generic competency requirements for managers at this level.


Element

Performance Criteria

Manage information and ideas

1.Information to achieve work responsibilities is collected from appropriate sources and communicated.

2. The methods used to communicate ideas and information is appropriate to the audience and takes into account social and cultural diversity and any special needs.

3. Consultation processes ensure employees have their opportunity to contribute and that feedback on outcomes of the process is received.

4. Input from internal and external sources is sought, and valued in developing and refining new ideas and approaches.

Develop trust and confidence

1. People are treated with integrity, respect and empathy.

2. The organisation's social, ethical and business standards are used to develop and maintain positive relationships (eg APS Code of Conduct).

3. Trust and confidence of colleagues, employees and providers is gained and maintained through competent performance.

4. Interpersonal styles and methods are adjusted to the social and cultural environment.

Manage network relationships

1. Networking is used to identify and build relationships.

2. Networks and other work relationships provide identifiable benefits for the team and organisation.

3. Action is taken to maintain the effectiveness of workplace relationships.

Manage difficulties to achieve positive outcomes

1. Problems are identified and analysed, and action is taken to rectify the situation with regard to organisational requirements and relevant legislation.

2. Colleagues receive guidance, counselling and support to resolve their work difficulties.

3. Poor work performance is managed within the organisation's processes.

4. Conflict is managed constructively within the organisation's processes.