Steps in the return to work process
Step 1
The supervisor becomes aware of an injury and discusses this with the employee. Ensure steps are taken to prevent further injury.
Step 2
The supervisor notifies the case manager as early as possible that an employee is injured or ill.
Step 3
The case manager decides whether an assessment for a return to work (RTW) program is required (s. 36 assessment). The triggers for such an assessment are listed on the rehabilitation assessment page.
If an assessment is required, the case manager follows Step 4.
If an assessment is not required, the case manager initiates RTW planning based on medical advice and in consultation with the employee and supervisor - see Step 5.
Step 4
The case manager initiates the assessment process:
- refer to an Approved Rehabilitation Provider (ARP), legally qualified medical practitioner or panel for assessment - complete the Referral for rehabilitation assessment [pdf] form
- facilitate the completion of a Pre-injury work description [pdf] form
- if appropriate, complete the Potential suitable duties [pdf] form
- discuss with the doctor what work the injured employee is capable of doing
- coordinate the RTW process and communicate regularly with all parties
Step 5
The case manager decides whether a rehabilitation program (s. 37) is needed to assist the employee back to work. If a program is required, a RTW plan is developed to outline the steps, workplace arrangements and/or rehabilitation services to assist the injured employee to return to work quickly and safely.
When developing the RTW plan, the case manager may engage an ARP or develop a plan themselves.
The RTW plan is formulated in consultation with the injured employee, treating doctor, supervisors and, if applicable, with the assistance of an ARP. The case manager approves the plan.
Ensure all parties:
- Understand what is involved in the Return to work plan [pdf]
- Are clear about their respective roles and responsibilities in achieving the plan
- Are provided with a copy of the RTW plan
Step 6
The case manager, ARP (if applicable) and doctor monitor and review implementation of the RTW Plan.
The supervisor provides support to the implementation of the program in the workplace and feedback to the case manager on progress.
If amendments to the plan are required ensure that a Return to work plan - Amendment [pdf] form is completed and signed. Ensure all parties are provided with a copy of the completed form.
Step 7
When the employee has returned to work the case manager agrees to close the plan and all parties sign the Return to work plan - Closure [pdf] form. The case manager ensures all parties are provided with a copy of the completed form.
Note: Copies of completed forms for premium paying agencies should be forwarded to Comcare: GPO Box 9905, Canberra ACT, 2601.
