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Welcome to the Autumn edition of Comcare's
e-newsletter, Safety Essentials.
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 Prevent customer aggression in the workplace
Comcare is developing a new publication designed to help you understand and prevent customer aggression in the work place.
Initiated by a request from one of our partner organisations, Comcare facilitated a literature review to gain a better understanding of customer aggression and how different organisations around the world manage it. The literature review is available online.
As a follow on from the review findings, a new publication, Prevention and management of customer aggression, will be available online in July. It summarises employers' and employees' duties of care at work, provides a comprehensive overview of customer aggression and gives practical advice on how to manage this workplace issue.
For more information, email the Prevention & Injury Management Services team.
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 2009 SRCC Safety Awards
Following many requests, nominations for the 2009 SRCC Safety Awards have been extended to allow participating organisations an extra week to submit their applications.
Nominations are now strictly due by
Thursday, 28 May 2009.
If your organisation can demonstrate effective management practices, system improvement and a high level of achievement in the area of workplace safety, then enter this year's awards!
Further information on the nomination process, categories and assessment critieria is available on the SRCC website.
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 Revised Claimant Charter
Comcare is seeking comments from employers, employees and claimants on its revised Claimant Charter for workers' compensation claims managed by Comcare. The Commonwealth Ombudsman's Office has reviewed the document.
The revised charter seeks to clearly outline what claimants can expect from Comcare in managing their claims and Claimants' responsibilities in assisting Comcare to manage their claims.
Comcare would appreciate the assistance of employers in providing a link to this page on their intranet site so their employees/claimants can have the opportunity to provide feedback.
The revised Claimant Charter and feedback form are available online.
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 Interactive website inspires improved rehabilitation management systems
Comcare is a strong believer in returning injured employees to work as soon as they are able, as early return to work is proven to accelerate the recovery process.
Rehabilitation management systems are essential for any organisation committed to providing a safe and healthy workplace. A systems based approach to injury prevention, injury management and return to work supports a positive employment environment.
To support organisations in this process, Comcare has developed a new website Improving outcomes through rehabilitation management systems: a continuous improvement guide. It enables organisations to review their rehabilitation management systems and identify areas for improvement.
The website is broken into five elements, allowing users to conduct a complete review of their system, or alternatively, review one element at a time. It features overviews, practical tips, case studies, better practice examples, links to resources and tables for users to complete in their own self-assessment process. It is due to be released on the Comcare website in the coming months.
Email the Prevention & Injury Management Services team for more information.
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 Comcare thanks you
Comcare would like to thank everyone who participated in the 2009 Comcare employer satisfaction research.
More than 400 people covered by the Comcare scheme completed the online survey which was far more than was expected!
The findings of the research will be used to improve Comcare’s overall programs and service delivery to our partners in the Comcare scheme.
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In short...
View Comcare's Learning & Development Solutions latest training calendar
Download new Jurisdictional Policy Advices
Remember to keep your details up to date with Comcare so that you receive the latest news. Sign up online today
2009-10 Portfolio Budget Statements released, view the chapter affecting Comcare online
Certificate IV in Government - Injury rehabilitation management, a nationally accredited qualification. Find out more
View the submissions received on the review of the permanent impairment guide
Diary dates:
2009 Comcare National Conference, 23-25 September 2009, National Convention Centre, Canberra.
Program and registration to be released early next month.
About the conference
Sponsorship opportunities
Trade exhibition opportunities
Registration packages
2009 SRCC Safety Awards Dinner, 24 September 2009, The Great Hall, Parliament House.
Tickets on sale next month
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