Putting you first at the centre of what we do. Keeping you healthy and safe at work. Supporting you when you are harmed at work. Ensuring your scheme works and is sustainable.

Research with injured workers

In April and May, we are undertaking research to understand injured workers’ health outcomes, service experience and expectations of Comcare.

Colmar Brunton is conducting the research on our behalf, and will speak to over 400 injured workers from APS agencies and the ACT Government. Letters have been mailed to potential respondents, letting them know why we are conducting the research, and offering them to opt-out of the process.

The research will explore a range of topics and will delve deeply into assessing injured workers’ perceptions of Comcare’s claims management process.

Both quantitative and qualitative telephone interviews will be carried out and we expect to receive the results in early June. We will use the results to assess our performance and shape our services for injured workers in the future.

For more information about the injured worker research, email the Marketing and Communications Section or call 1300 366 979.