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Update on new claims service options for eligible agencies

Comcare is introducing new claims service options for some agencies in the Comcare scheme, specifically non-corporate Commonwealth entities. This follows the Government’s announcement in September 2017 and involves eligible agencies playing a greater role in managing their workers’ compensation claims.

The new service options continue Comcare’s focus to improve our performance and work with agencies to ensure the most efficient and effective workers’ compensation scheme for the Australian Public Service.

To give effect to the model in which an agency delegate is supported by a third-party claims management provider, Comcare went to market in late April 2018 to procure service providers to deliver claims management services. Allianz Australia and Gallagher Bassett have been selected as the two service providers.

The new claims service options follow trials over the last two years of similar models in the Department of Human Services and the Australian Taxation Office. Other eligible agencies will be able to work with Comcare to determine whether a change in claims service options is right for their agency. Comcare is communicating directly with these eligible agencies.

The new claims service options are not mandatory and do not involve amendment to the Safety, Rehabilitation and Compensation Act 1988 or Comcare’s role in managing liabilities and setting premiums for agencies.

More information on the new claims service options will be provided on Comcare’s website in the coming weeks. Agencies interested in receiving more information about the claims service options can register using the following contact form.


Page last updated: 12 Sep 2018