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Update on new claims service options for eligible agencies

Comcare has introduced new claims service options for some agencies in the Comcare scheme, specifically non-corporate Commonwealth entities. This follows the Government’s announcement in September 2017 and involves eligible agencies playing a greater role in managing their workers’ compensation claims.

To give effect to the model in which an agency delegate is supported by a third-party claims management provider, Comcare went to market in late April 2018 to procure service providers to deliver claims management services and announced Allianz Australia and Gallagher Bassett as the two service providers in September 2018.

Comcare has established a contract with Employers Mutual Limited (EML) as a reserve service provider for the provision of claims management services to Commonwealth entities. EML currently provide claims management services across a range of jurisdictions and clients.

The new service options continue Comcare’s commitment to improving performance and working with agencies to ensure the most efficient and effective workers’ compensation scheme for the Australian Public Service.

Page last updated: 13 Mar 2019