Searchshow menu

On 11 April 2019 the Australian Government assumed a caretaker role, with an election to be held 18 May 2019.
Information on websites maintained by Comcare will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.

Roles and responsibilities - rehabilitation


  • Ensure your organisation complies with the Guidelines for rehabilitation authorities (the Guidelines) issued under section 41 of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).
  • Show visible commitment to implementing your organisation’s rehabilitation policy effectively.
  • Develop a workplace culture that prevents injuries and supports injured employees.
  • Support your case managers in performing their duties and achieving positive early intervention outcomes.
  • Monitor your organisation’s return to work performance—including your organisation’s claim costs and return to work outcomes—identify problems and set the direction to address any identified issues.
  • Review and improve your organisation’s return to work strategies.


  • Foster a workplace that encourages and supports safe work practices and the early reporting of injuries.
  • Advise the case manager when you become aware of an injury.
  • Take steps to prevent further injuries by understanding their causes and putting safeguards in place.
  • Keep contact with the injured employee to support and identify available assistance to help with returning the injured employee to work.
  • Identify suitable duties with the case manager while continuing to support the injured employee.
  • Change or modify the work and environment for the injured employee.
  • Contribute to developing the return to work plan for the injured employee and promptly let the case manager know if you, the injured employee or co-workers have any concerns.
  • When the injured employee returns to the workplace, work with them to ensure their return to work is durable.


  • Find out about your organisation’s rehabilitation policy.
  • Let your supervisor or case manager know if you are going to be away from work for an extended period because of your work-related injury.
  • Undergo an assessment for rehabilitation if required.
  • Talk to your case manager about your obligations and rights regarding rehabilitation.
  • Participate in your return to work program.
  • Talk to your case manager or rehabilitation provider if you have any concerns about your return to work plan.


  • Talk with staff about your role and how to contact you.
  • Consult with all relevant parties to initiate, coordinate and monitor the rehabilitation process.
  • Decide if an assessment for a return to work program is required—particularly if an employee is likely to be away from work for more than 10 days (section 36, SRC Act).
  • Organise the return to work program—you may need to contract an approved workplace rehabilitation provider (WRP) to develop the return to work plan (section 37, SRC Act).
  • Manage the WRP to implement a quality and cost-effective program.
  • Write to the injured employee indicating any decisions you make about a rehabilitation assessment or return to work plan.
  • Manage the rehabilitation program to achieve a successful return to work.
  • Work with the supervisor and WRP to provide the injured employee with suitable employment (section 40, SRC Act).
  • Make sure your organisation complies with the Guidelines issued by Comcare (section 41, SRC Act).


  • Provide expert, objective advice to the case manager to assist the timely, safe and durable return to work of an injured employee.
  • Promptly respond to referrals and other requests as outlined in Comcare’s Criteria and operational standards for workplace rehabilitation providers 2015.
  • Engage the injured employee, treating doctor and supervisor in developing and implementing a tailored return to work plan.
  • Monitor the return to work plan and regularly communicate with all parties to ensure goals are being achieved.
  • Ensure you comply with Comcare’s criteria and standards for approved workplace rehabilitation providers.


  • Provide treatment to the injured employee.
  • Provide accurate medical assessments and advice throughout the return to work process.
  • Provide advice on alternative duties or workplace modifications.
  • Inform the case manager or WRP of the injured employee’s capacity to perform tailored duties.
  • Monitor and support the progress of returning the injured employee to work.
  • Be available and accessible for case conferences or workplace visits.


  • Make accurate and timely decisions on claims for compensation.
  • Process the injured employee’s entitlements quickly and accurately.
  • Manage the injured employee’s claim effectively—liaising with the injured employee, their doctor, the employer, the case manager and WRP.
  • Support the return to work process.

For further information on roles and responsibilities in relation to rehabilitation please see the Return to Work - easy reference guide.

You can also view the Back to work, Back to team infographic which outlines practical actions supervisors and co-workers can take to support a team member following injury.

Page last updated: 29 Nov 2017