
Organisations should identify what training their staff should do to ensure that they are able to perform return to work activities competently. Personnel involved in the management of return to work processes (in most organisations this is the case manager) should undertake appropriate training, carried out by trainers with appropriate knowledge, skills and experience in rehabilitation training.
Organisations need to have procedures to make sure rehabilitation competencies are developed and maintained.
Line managers need to be trained to recognise early warning signs, support employees at risk of injury or illness and manage return to work for employees who are off work with an injury or illness.