• Introduction
• Overview of this guide
• Glossary
• Element 1 - Commitment and Corporate Governance
• Element 2 - Planning
• Early intervention procedures
• Workers' compensation claim procedures
• Rehabilitation management procedures
• Appropriate training requirements
• Legislative compliance
• Administrative arrangements
• Rights and responsibilities of injured workers
• Management accountability
• Approved rehabilitation provider arrangements
• Examples of success
• How can we improve?
• Rehabilitation management objectives and targets
• Element 3 - Implementation
• Element 4 - Measurement and Evaluation
• Element 5 - Review and Continuous Improvement
• Action Summary Sheet
• Reference list & resources
• Disclaimer

Why is this important?

It can be necessary to have specialist advice and guidance when developing effective return to work programs. This advice can be sought from a range of experts including approved rehabilitation providers, the injured worker’s treating practitioner and other experts such as occupational physician.

If this advice indicates that a rehabilitation program is required, and that an external provider is needed, rehabilitation authorities may only engage a rehabilitation provider approved by Comcare. This is a requirement under s. 37(2) of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).

While Comcare monitors overall provider performance, rehabilitation authorities are responsible for managing individual contracts for services delivered by approved rehabilitation providers. This includes monitoring the quality, timeliness and cost of services provided under contract.