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Documenting and communicating procedures - Workers' compensation claim procedures
Why is this important?
Organisations need employees to notify them of workplace injuries and submit completed workers’ compensation claims as soon as possible.
Employers need to ensure that procedures are developed to manage any claims they receive. Employers must also make sure their employees are familiar with any procedures they need to use.
An organisation’s workers’ compensation procedures should:
- inform employees about how to notify their employer about an injury and how to make a claim
- be in a readily accessible place
- display the name(s) of the case manager(s)
- encourage the injured worker to initially see their GP for a diagnosis and to confirm the relationship of the injury to the workplace.
Employers need to have systems in place to make sure that claims for workers’ compensation are forwarded to Comcare or the relevant authority as soon as possible. As stated on the Comcare claim form this should be done within five working days of the worker providing a completed form to the organisation case manager or other nominated employer representative.