• Introduction
• Overview of this guide
• Glossary
• Element 1 - Commitment and Corporate Governance
• Element 2 - Planning
• Element 3 - Implementation
• Adequate resources to support rehabilitation programs including facilitation of an early return to work and/or maintenance of an employee at work
• Training programs to support the rehabilitation management system
• Defining and communicating responsibilities to stakeholders
• Employees are aware of their rights and responsibilities in relation to rehabilitation
• Early intervention rehabilitation systems in place
• Assessment of injured workers' capability to undertake a rehabilitation program
• Rehabilitation programs in accordance with section 37 of the SRC Act
• Complying with the provisions of the section 41 guidelines
• Providing employees with, or helping employees to find suitable employment
• Maintaining the confidentiality of information and applying legislative requirements
• Maintaining relevant reporting, records and/or documentation to support rehabilitation management programs and legislative compliance
• Complying with the provisions of the SRC Act when managing reviews/ reconsiderations
• Examples of success
• How can we improve?
• Element 4 - Measurement and Evaluation
• Element 5 - Review and Continuous Improvement
• Action Summary Sheet
• Reference list & resources
• Disclaimer

Why is this important?

Organisations must comply with the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) when managing reviews and reconsiderations. When there is a review or a reconsideration of a rehabilitation determination, the responsible officer considers the SRC Act and the Rehabilitation guidelines for employers (the s. 41 guidelines) before making their decision.

A review can be defined as the process in which the primary determination is re-examined. A reconsideration can occur when an employee who is dissatisfied with a determination made by the relevant authority asks for a reconsideration of the determination by a delegate not involved with the original decision.

The above refers to reviews under s. 38 of the Act and reconsiderations under s. 62 of the Act.

Employers and employees have a right under the Act to a review and reconsideration of decisions and determinations.

Organisations must ensure that proper processes are in place when managing reviews or reconsiderations and that staff involved in the rehabilitation and return to work processes are aware of these processes.

Comcare conducts the review and reconsideration function for premium payers.