• Introduction
• Overview of this guide
• Glossary
• Element 1 - Commitment and Corporate Governance
• Element 2 - Planning
• Element 3 - Implementation
• Element 4 - Measurement and Evaluation
• Internal rehabilitation management system indicators
• Measuring, monitoring and reporting on compliance with rehabilitation policy, procedures and targets
• Measuring, monitoring and reporting on compliance with the SRC Act and the s41 guidelines
• Providing copies of rehabilitation determinations to the determining authority (e.g. Comcare or Licensee) or the relevant authority
• Measuring, monitoring and reporting on SRCC indicators
• Analysing the quality and outcome of rehabilitation programs
• Examples of success
• How can we improve?
• Monitoring rehabilitation performance (quality service delivery, costs and program reports and outcomes)
• Reporting to senior executive about rehabilitation management system performance
• Reporting to Comcare and/or providing the SRCC with reports
• Conducting annual audit activities
• Audits are conducted by competent personnel
• Audits are conducted in accordance with SRCC/relevant authority requirements
• Outcomes of audits are appropriately documented, actioned and reviewed
• Communicating the outcomes of the audit to employees
• Element 5 - Review and Continuous Improvement
• Action Summary Sheet
• Reference list & resources
• Disclaimer

Resources/tools

• Customer information system (CIS) injury management reports
• Information about working with approved rehabilitation providers
• Operational standards for rehabilitation program providers (Pub 59)
• Return to work - Easy reference guide
• Return to work - Key steps for supervisors and line managers (Pub 21)

Data/reports

• Prevention and rehabilitation performance summary – CIS report 5
• Quality of return to work (RTW) outcomes – CIS report 30
• Number of injuries resulting in 5 or more, 30 or more and 60 or more days incapacity – CIS report 23
• T4 average weeks for RTW activity to commence – CIS report 33
• T4.1 average weeks for RTW activity to commence – claim detail – CIS report 133
• Percentage of claims with 10 or more days incapacity determined with a RTW plan – CIS report 29