• Introduction
• Overview of this guide
• Glossary
• Element 1 - Commitment and Corporate Governance
• Element 2 - Planning
• Element 3 - Implementation
• Element 4 - Measurement and Evaluation
• Internal rehabilitation management system indicators
• Measuring, monitoring and reporting on compliance with rehabilitation policy, procedures and targets
• Measuring, monitoring and reporting on compliance with the SRC Act and the s41 guidelines
• Providing copies of rehabilitation determinations to the determining authority (e.g. Comcare or Licensee) or the relevant authority
• Measuring, monitoring and reporting on SRCC indicators
• Analysing the quality and outcome of rehabilitation programs
• Monitoring rehabilitation performance (quality service delivery, costs and program reports and outcomes)
• Reporting to senior executive about rehabilitation management system performance
• Reporting to Comcare and/or providing the SRCC with reports
• Conducting annual audit activities
• Examples of success
• How can we improve?
• Audits are conducted by competent personnel
• Audits are conducted in accordance with SRCC/relevant authority requirements
• Outcomes of audits are appropriately documented, actioned and reviewed
• Communicating the outcomes of the audit to employees
• Element 5 - Review and Continuous Improvement
• Action Summary Sheet
• Reference list & resources
• Disclaimer

Why is this important?

It is important that rehabilitation management systems undergo regular reviews.

Annual audits of the rehabilitation management system are necessary to determine whether the system has been properly implemented and maintained and whether the organisation has met the performance objectives defined within its documented commitment to rehabilitation. The organisation’s senior executive should actively manage this process and be accountable for the results and actions arising from the review. The audit promotes a continuous improvement strategy, providing for appropriate remedial action identified by audits.

Audit activities help organisations ensure compliance with their legislative obligations as well as providing an opportunity for performance improvement.