• Introduction
• Overview of this guide
• Glossary
• Element 1 - Commitment and Corporate Governance
• Element 2 - Planning
• Element 3 - Implementation
• Element 4 - Measurement and Evaluation
• Internal rehabilitation management system indicators
• Examples of success
• How can we improve?
• Measuring, monitoring and reporting on compliance with rehabilitation policy, procedures and targets
• Measuring, monitoring and reporting on compliance with the SRC Act and the s41 guidelines
• Providing copies of rehabilitation determinations to the determining authority (e.g. Comcare or Licensee) or the relevant authority
• Measuring, monitoring and reporting on SRCC indicators
• Analysing the quality and outcome of rehabilitation programs
• Monitoring rehabilitation performance (quality service delivery, costs and program reports and outcomes)
• Reporting to senior executive about rehabilitation management system performance
• Reporting to Comcare and/or providing the SRCC with reports
• Conducting annual audit activities
• Audits are conducted by competent personnel
• Audits are conducted in accordance with SRCC/relevant authority requirements
• Outcomes of audits are appropriately documented, actioned and reviewed
• Communicating the outcomes of the audit to employees
• Element 5 - Review and Continuous Improvement
• Action Summary Sheet
• Reference list & resources
• Disclaimer

The list below features some ways to demonstrate success in this element. You can also add other examples. When you identify areas for improvement, include an action, when it needs to be completed and who is responsible.

Download the Examples of success template [doc]

Examples:

• A procedure is in place for monitoring and measuring the rehabilitation management system's performance
• Periodic rehabilitation management system performance measurement reports are generated
• Strategic plans exist which include rehabilitation management system performance objectives
• Performance measures or KPIs feature in the individual performance plans of managers/supervisors and case managers
• Performance reports on the quality and cost of approved rehabilitation provider (ARP) intervention are generated
• Injured employees, ARPs, supervisors/managers and Comcare have provided feedback on case manager performance
• Performance measures include measures of early intervention (e.g. time taken to contact injured worker following notification of an injury)
• A register of in-house rehabilitation programs exists