• Introduction
• Overview of this guide
• Glossary
• Element 1 - Commitment and Corporate Governance
• Element 2 - Planning
• Element 3 - Implementation
• Element 4 - Measurement and Evaluation
• Internal rehabilitation management system indicators
• Measuring, monitoring and reporting on compliance with rehabilitation policy, procedures and targets
• Measuring, monitoring and reporting on compliance with the SRC Act and the s41 guidelines
• Providing copies of rehabilitation determinations to the determining authority (e.g. Comcare or Licensee) or the relevant authority
• Measuring, monitoring and reporting on SRCC indicators
• Examples of success
• How can we improve?
• Analysing the quality and outcome of rehabilitation programs
• Monitoring rehabilitation performance (quality service delivery, costs and program reports and outcomes)
• Reporting to senior executive about rehabilitation management system performance
• Reporting to Comcare and/or providing the SRCC with reports
• Conducting annual audit activities
• Audits are conducted by competent personnel
• Audits are conducted in accordance with SRCC/relevant authority requirements
• Outcomes of audits are appropriately documented, actioned and reviewed
• Communicating the outcomes of the audit to employees
• Element 5 - Review and Continuous Improvement
• Action Summary Sheet
• Reference list & resources
• Disclaimer

Why is this important?

The Safety, Rehabilitation and Compensation Commission (SRCC) sets indicators for rehabilitation and compensation performance for jurisdictions covered by the Safety, Rehabilitation and Compensation Act 1988 (SRC Act). The commission encourages continuous improvement in achieving lower rates of injury, better return to work outcomes in addition to effective management of claims and efficient overall scheme performance.

This is a requirement of the Rehabilitation guidelines for employers (the s. 41 guidelines).

The SRCC's objective is to foster improvement in occupational health and safety and workers' compensation in the Australian Government jurisdiction by:

• setting targets to improve health and safety standards in workplaces
• monitoring performance in relation to occupational health and safety, rehabilitation and compensation
• providing advice to the Minister on issues relating to improving occupational health and safety, rehabilitation and workers’ compensation.