• Introduction
• Overview of this guide
• Glossary
• Element 1 - Commitment and Corporate Governance
• Element 2 - Planning
• Element 3 - Implementation
• Element 4 - Measurement and Evaluation
• Internal rehabilitation management system indicators
• Measuring, monitoring and reporting on compliance with rehabilitation policy, procedures and targets
• Measuring, monitoring and reporting on compliance with the SRC Act and the s41 guidelines
• Providing copies of rehabilitation determinations to the determining authority (e.g. Comcare or Licensee) or the relevant authority
• Measuring, monitoring and reporting on SRCC indicators
• Analysing the quality and outcome of rehabilitation programs
• Monitoring rehabilitation performance (quality service delivery, costs and program reports and outcomes)
• Examples of success
• How can we improve?
• Reporting to senior executive about rehabilitation management system performance
• Reporting to Comcare and/or providing the SRCC with reports
• Conducting annual audit activities
• Audits are conducted by competent personnel
• Audits are conducted in accordance with SRCC/relevant authority requirements
• Outcomes of audits are appropriately documented, actioned and reviewed
• Communicating the outcomes of the audit to employees
• Element 5 - Review and Continuous Improvement
• Action Summary Sheet
• Reference list & resources
• Disclaimer

Data/reports

The following provide premium paying agencies with reports on rehabilitation performance.

• CIS report 56 – Open return to work plan report. It enables the agency to closely monitor open return to work (RTW) plans.
• CIS report 58 – Claim Activity Post RTW. A successful RTW plan will result in a reduction in incapacity payments, and eventually a reduction in the need for medical treatments. This report helps to measure this outcome.
• CIS report 59 – Rehabilitation expenditure. It provides a simple comparison between the total cost of a claim and the amount spent on rehabilitation. CIS report 60 provides this information in a pie chart format.
• CIS report 60 – Open/expired RTW plans. This report helps agencies identify RTW plans that may require extension or closure.
• CIS 62 – RTWP Average cost and average duration. This report enables agencies to view the average cost and duration of RTW plans by injury group.
• CIS report 64 – Provider performance. This report details return to work plan goals and outcomes by provider. It highlights the performance of rehabilitation providers being used by an agency

For other qualitative and quantitative measures [doc] see Appendix 9 and the agency rehabilitation performance template [doc], Appendix 11.