• Introduction
• Overview of this guide
• Glossary
• Element 1 - Commitment and Corporate Governance
• Element 2 - Planning
• Element 3 - Implementation
• Element 4 - Measurement and Evaluation
• Internal rehabilitation management system indicators
• Measuring, monitoring and reporting on compliance with rehabilitation policy, procedures and targets
• Measuring, monitoring and reporting on compliance with the SRC Act and the s41 guidelines
• Providing copies of rehabilitation determinations to the determining authority (e.g. Comcare or Licensee) or the relevant authority
• Measuring, monitoring and reporting on SRCC indicators
• Analysing the quality and outcome of rehabilitation programs
• Monitoring rehabilitation performance (quality service delivery, costs and program reports and outcomes)
• Reporting to senior executive about rehabilitation management system performance
• Examples of success
• How can we improve?
• Reporting to Comcare and/or providing the SRCC with reports
• Conducting annual audit activities
• Audits are conducted by competent personnel
• Audits are conducted in accordance with SRCC/relevant authority requirements
• Outcomes of audits are appropriately documented, actioned and reviewed
• Communicating the outcomes of the audit to employees
• Element 5 - Review and Continuous Improvement
• Action Summary Sheet
• Reference list & resources
• Disclaimer

Best practice tips, accountability measures and organisational incentives.¹⁵

Tips

• Make occupational health and safety (OHS) and injury management a standing item on executive meeting agendas.
• Consider OHS and injury management implications when developing organisational change and human resource management strategies.
• Make a senior executive member accountable for the effectiveness of the organisation's OHS and injury management systems.
• Allocate resources to identify, assess and remedy areas of risk.
• Require line managers to report to the executive on workplace injuries, steps taken to prevent further injury, and the rehabilitation support provided to injured employees.
• Have your claims insurer or injury management service provider address the executive meeting about your organisation's injury and claim trends and costs.
• Attend executive functions, seminars and conferences on OHS and injury management issues.

Accountability measures

• Request briefings on your role and responsibilities in relation to OHS and injury management.
• Ask your OHS and workers' compensation authority for information on OHS and injury management roles and responsibilities.
• Develop a strategy to address the information and training needs of your organisation's senior managers.
• Include information about management's role and responsibilities in induction training and management development programs.
• Use your organisation's intranet or screen savers to reinforce key messages about the roles and responsibilities of managers.
• Arrange for updates to be given to your management group on emerging OHS and injury management issues relevant to your organisation’s business.

Incentives

• Include consideration of excellent OHS and injury management performance as part of organisational reward and recognition programs.
• Look to the winners of state or national jurisdictional awards for case studies of leadership, excellence and innovation.
• Invite the winners of these awards to address your executive team or safety and injury management program steering committee.
• Showcase your organisation's excellent leadership and innovation in OHS and injury management by applying for an award.

¹⁵ Government Leaders Safety leaders joint publication of ASCC and Comcare