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Comparative claims

Claims incidence refers to the number of claims received, accepted or that have reached one week lost time per 1000 FTE employees. The rate of claims incidence is an indicator of work health and safety performance.

Under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), Comcare has a function to conduct and promote research into the rehabilitation of employees and the incidence and prevention of injury to employees (Section 69E, SRC Act).

In order to promote improved performance and allow comparison across entities in the Comcare scheme, the tables below outlining claims incidence rates have been prepared.

The claims incidence rate covers both Australian Government premium payers and self-insured licensees.

Australian Government premium payers for this purpose are Commonwealth government agencies and statutory authorities (excluding members of the Australian Defence Force and the ACT Government). Self-insured licensees are national employers who have been granted a self-insurance licence for workers’ compensation by the Safety, Rehabilitation and Compensation Commission.

Notes on the use of the tables:

  • General caution should be taken if using these data to assess relative performance of employers, as outcomes in a single year may be subject to a number of unique factors.
  • Multiple year comparisons may be subject to changes in the nature of an employer’s work and workforce as well as variation due to small numbers.
  • If these data are used in conjunction with agency premium rates, it should be noted that premium rates are also influenced by other factors such as the duration of incapacity and costs of medical and rehabilitation services.

Notes on tables:

  • Claims received means the year the claim was received.
  • Claims accepted means the year that liability for the claim was accepted.
  • Claims with one week or more lost time means the year the claim reached one week lost time.
  • Employers are scheme entities that were members of the Comcare scheme at 30 June 2016. Where an organisation had been impacted by Machinery of Government changes in the periods covered by these data, claims performance has been attributed to the entity’s functions/responsibilities as at 30 June 2016.

Symbols and other usage

n.p. - not published as nil or insufficient accepted claims with lost time to derive robust median

n/a - not applicable

Table 1: Scheme claim performance

Sector

Year

FTE

Claims Received

Claims Accepted

Reached 1 Week Lost Time

Median Incapacity

Incidence Per 1 000 FTE Employees

Weeks

Australian Government premium payers

2013-14

216657

16.4

12.5

8

8

2014-15

208340

14.6

11.4

7

7.7

2015-16

208228

13.5

8.6

5.9

7.5

Self-insured licensees

2013-14

156577

28.8

22.8

8.7

4.5

2014-15

164106

24.5

19.0

7.3

4.2

2015-16

167726

19.9

14.8

6.6

4.4

Scheme

2013-14

373234

21.6

16.4

7.7

5.8

2014-15

372446

18.9

14.1

7.1

5.5

2015-16

375954

16.3

11.2

6.2

5.3

Table 2: Claims incidence for Employers with 5 000 or more FTE

Sector

Year

FTE

Claims Received

Claims Accepted

Reached 1 Week Lost Time

Median Incapacity

Incidence Per 1 000 FTE Employees

Weeks

Australian Government Premium Payers

Australian Federal Police

2013-14

6607

32.2

26.2

16.8

9.4

2014-15

6392

30.8

25.5

13.9

9.6

2015-16

6436

28.4

19.6

15.5

8.2

Australian Taxation Office

2013-14

21342

18.3

13.1

7.5

6.5

2014-15

18435

16.7

11.4

6.6

5.8

2015-16

17677

11.4

6.2

4.6

6.3

Commonwealth Scientific & Industrial Research Org

2013-14

6304

12.2

9.0

2.9

4.4

2014-15

5679

10.6

7.6

4.4

5.1

2015-16

5459

13.4

10.8

4.8

5.0

Department of Defence

2013-14

20496

17.2

12.1

6.0

7.6

2014-15

19342

15.5

11.8

7.2

9.1

2015-16

18492

15.7

9.6

4.7

5.1

Department of Human Services

2013-14

29734

15.3

9.7

8.8

8.7

2014-15

29367

12.6

8.2

7.9

8.4

2015-16

30129

11.1

5.2

5.2

9.3

Department of Immigration and Border Protection

2013-14

9560

25.8

21.3

14.5

7.8

2014-15

8292

28.7

20.7

13.0

6.3

2015-16

13482

23.1

16.8

7.9

7.8

Self-insured licensees

Australian Postal Corporation

2013-14

26801

63.9

46.6

16.9

4.4

2014-15

26911

55.2

40.2

15.3

4.2

2015-16

26316

49.8

36.1

14.6

4.7

Commonwealth Bank of Australia Ltd

2013-14

20878

7.8

5.6

2.1

4.3

2014-15

21426

8.8

6.3

2.5

4.8

2015-16

21067

6.5

4.7

2.4

4.6

Commonwealth Securities Ltd

2013-14

5025

3.6

2.6

0.8

5.7

2014-15

5698

4.6

3.3

1.8

2.3

2015-16

5849

3.1

2.4

1.9

2.3

Linfox Australia Pty Ltd

2013-14

5088

40.9

29.3

19.3

5.2

2014-15

5608

40.8

27.6

16.6

5.2

2015-16

5013

31.5

17.8

13.2

3.5

National Australia Bank Ltd

2013-14

23075

4.9

3.3

2.1

3.6

2014-15

23979

5.9

3.2

1.5

4.5

2015-16

24664

5.2

3.2

1.6

5.3

Optus Administration Pty Ltd

2013-14

7553

8.1

5.2

1.9

3.2

2014-15

8652

5.4

3.4

1.4

3.2

2015-16

8761

5.6

3.1

0.8

3.5

Telstra Corporation Ltd

2013-14

30145

14.3

11.5

3.1

6.2

2014-15

29064

14.5

10.5

1.9

4.6

2015-16

29790

11.4

6.4

1.9

4.2

Table 3: Claims incidence for Employers with between 1 000 and 4 999 FTE

Sector

Year

FTE

Claims Received

Claims Accepted

Reached 1 Week Lost Time

Median Incapacity

Incidence Per 1 000 FTE Employees

Weeks

Australian Government Premium Payers

Airservices Australia

2013-14

4154

19.3

14.4

4.8

4.2

2014-15

4345

13.8

11.3

4.6

6.2

2015-16

4349

13.6

10.1

6.9

6.0

Attorney-General's Department

2013-14

1386

7.2

4.3

2.9

N.P

2014-15

1481

6.8

7.4

5.4

14.5

2015-16

1952

8.7

3.1

3.1

2.3

Australian Broadcasting Corporation

2013-14

4646

14.9

12.7

6.9

6.1

2014-15

4445

10.6

9.4

4.5

5.8

2015-16

4209

9.7

7.8

5.0

9.8

Australian Bureau of Statistics

2013-14

2905

16.2

12.4

6.9

8.6

2014-15

2879

11.8

9.4

4.5

4.9

2015-16

2887

7.3

5.2

5.2

3.4

Australian Hearing

2013-14

944

12.7

10.6

5.3

7.6

2014-15

909

8.8

2.2

1.1

N.P

2015-16

1021

5.9

3.9

2.0

N.P

Australian National University

2013-14

4299

12.3

10.5

6.3

9.6

2014-15

4345

8.3

6.7

4.8

5.7

2015-16

4354

5.7

4.6

3.0

14.1

Australian Nuclear Science and Technology Organisation

2013-14

1082

5.5

4.6

7.4

2.5

2014-15

1079

13.0

8.3

6.5

2.6

2015-16

1075

8.4

5.6

5.6

3.0

Australian Rail Track Corporation Ltd

2013-14

1278

12.5

11.7

3.1

N.P

2014-15

1306

13.0

10.0

10.0

7.0

2015-16

1302

7.7

5.4

4.6

9.1

Australian Securities and Investments Commission

2013-14

1785

6.2

3.9

3.4

9.9

2014-15

1511

4.0

1.3

2.0

N.P

2015-16

1661

4.8

1.8

1.2

N/A

Bureau of Meteorology

2013-14

1603

15.0

12.5

5.0

18.7

2014-15

1579

9.5

8.2

4.4

19.0

2015-16

1541

10.4

9.1

0.6

N.P

Department of Agriculture and Water Resources

2013-14

4490

24.1

16.7

13.4

5.9

2014-15

4175

22.0

16.8

14.9

5.8

2015-16

4250

19.3

13.9

11.8

8.1

Department of Education and Training

2013-14

2186

10.5

7.8

4.6

16.6

2014-15

2107

7.1

4.7

2.4

6.1

2015-16

1731

6.4

4.6

4.0

7.3

Department of Employment

2013-14

1371

11.7

5.1

4.4

14.0

2014-15

1734

5.8

5.2

2.9

8.3

2015-16

1769

5.1

3.4

2.3

4.2

Department of the Environment and Energy

2013-14

2354

29.7

25.1

9.3

15.4

2014-15

2099

24.8

21.4

9.5

14.3

2015-16

2031

25.6

20.7

8.9

6.0

Department of Finance

2013-14

3052

5.2

5.6

3.9

8.9

2014-15

3092

7.4

4.9

3.2

7.8

2015-16

3153

7.3

6.0

3.5

7.2

Department of Foreign Affairs and Trade

2013-14

4028

11.2

7.0

3.0

10.1

2014-15

4065

8.9

4.9

1.2

N.P

2015-16

4171

10.8

8.6

3.4

12.0

Department of Health

2013-14

5398

13.2

9.8

6.7

12.1

2014-15

4460

9.0

5.2

4.7

14.4

2015-16

4307

5.8

3.0

4.4

8.8

Department of Industry and Science

2013-14

4849

6.8

6.4

2.9

6.8

2014-15

4233

7.6

6.4

2.4

5.0

2015-16

4195

8.1

6.2

1.9

7.8

Department of Infrastructure & Regional Development

2013-14

1152

20.8

13.0

3.5

N.P

2014-15

1242

13.7

12.1

1.6

N.P

2015-16

1212

11.6

6.6

1.7

N.P.

Department of the Prime Minister and Cabinet

2013-14

1212

11.6

6.6

1.7

N.P

2014-15

2070

9.7

5.3

2.9

3.7

2015-16

2178

9.2

6.4

5.5

8.8

Department of Social Services

2013-14

2085

6.2

3.4

4.3

7.9

2014-15

1874

18.1

18.1

12.3

3.0

2015-16

1813

14.9

8.3

7.2

3.4

Department of Veterans' Affairs

2013-14

2162

12.5

6.9

6.0

9.0

2014-15

1980

11.6

7.6

8.6

11.5

2015-16

1907

11.5

8.9

4.2

10.9

IP Australia

2013-14

1058

10.4

10.4

8.5

16.5

2014-15

1006

12.9

9.9

6.0

7.9

2015-16

1038

5.8

3.9

3.9

N.P

National Disability Insurance Agency

2013-14

431

7.0

7.0

2.3

N.P

2014-15

656

13.7

4.6

3.0

N.P

2015-16

1097

8.2

3.6

0.9

N.P

NBN Company Limited

2013-14

2864

5.2

2.8

0.7

N.P

2014-15

3534

4.2

2.3

N.P

N.P

2015-16

4253

5.6

4.2

1.2

4.0

Special Broadcasting Service

2013-14

1093

6.4

5.5

2.7

N.P

2014-15

1042

6.7

4.8

1.0

N.P

2015-16

1014

N.P

2.0

1.0

N.P

Self-insured licensees

Asciano Services Pty Ltd

2013-14

2782

48.9

43.9

9.7

3.9

2014-15

2819

45.1

40.4

9.9

4.9

2015-16

2836

37.7

35.3

14.1

5.9

BankWest1

2013-14

n/a

n/a

n/a

n/a

n/a

2014-15

1965

8.1

6.6

3.1

4.3

2015-16

3829

6.0

4.7

2.4

5.6

Cleanaway Operations

2013-14

4529

47.0

37.1

17.2

5.0

2014-15

4145

47.5

36.4

17.1

3.4

2015-16

4219

38.6

32.2

18.5

4.1

Colonial Services Pty Ltd

2013-14

2566

3.1

1.9

1.2

N.P

2014-15

2657

5.6

2.6

0.4

N.P

2015-16

2624

3.4

3.0

1.1

N.P

CSL Ltd

2013-14

1860

4.3

0.5

0.5

N.P

2014-15

1890

3.7

1.1

0.5

N.P

2015-16

2008

7.0

1.5

1.0

N.P

DHL Supply Chain (Australia) Pty Limited2

2013-14

n/a

n/a

n/a

n/a

n/a

2014-15

2776

25.2

17.7

1.4

N.P

2015-16

2402

20.8

18.7

6.2

4.4

John Holland Group Pty Ltd

2013-14

3002

32.6

26.0

10.0

6.0

2014-15

2600

16.9

14.2

5.0

8.7

2015-16

2128

18.3

12.7

4.2

33.7

K&S Freighters Pty Ltd

2013-14

2057

47.2

36.0

26.3

6.1

2014-15

1925

53.5

36.4

22.3

5.5

2015-16

2686

36.5

27.2

20.5

3.8

Linfox Armaguard Pty Ltd

2013-14

2022

63.8

48.0

24.2

2.7

2014-15

1926

55.0

49.3

29.6

3.4

2015-16

1814

46.9

40.8

30.3

4.0

Medibank Private Limited3

2013-14

n/a

n/a

n/a

n/a

n/a

2014-15

873

9.2

4.6

2.3

N.P

2015-16

1448

6.9

2.8

1.4

N.P

National Wealth Management Services Ltd

2013-14

2694

3.0

1.9

0.7

N.P

2014-15

2590

4.2

1.9

0.4

N.P

2015-16

2561

5.5

3.1

2.0

3.8

Reserve Bank of Australia

2013-14

1116

7.2

4.5

1.8

N.P

2014-15

1024

2.9

4.9

2.0

N.P

2015-16

1082

3.7

1.8

1.8

N.P

Thales Australia

2013-14

3011

21.9

14.9

4.3

2.1

2014-15

3453

11.3

9.8

3.8

4.4

2015-16

3547

13.8

11.0

2.3

9.4

TNT Australia Pty Ltd

2013-14

3944

142.0

129.3

49.7

4.7

2014-15

3889

107.7

101.3

40.1

3.7

2015-16

3776

89.0

79.2

41.3

3.9

Visionstream Pty Ltd

2013-14

1491

29.5

22.8

10.7

1.3

2014-15

1825

16.4

12.6

10.4

3.9

2015-16

1665

12.6

7.8

2.4

7.8

1 Licence granted 1 January 2015. Annualised incidence rate derived for the 2014-15 year.

2 Licence granted 1 July 2014. Annualised incidence rate derived (referring to DHL Supply Chain's licence commencement date).

3 Licence granted 3 November 2014. Annualised incidence rate derived for the 2014-15 year.

Table 4: Employers with between 500 and 999 FTE

Sector

Year

FTE

Claims Received

Claims Accepted

Reached 1 Week Lost Time

Median Incapacity

Incidence Per 1 000 FTE Employees

Weeks

Australian Government Premium Payers

Administrative Appeals Tribunal

2013-14

160

12.5

6.3

12.5

N.P

2014-15

164

24.4

6.1

6.1

N/A

2015-16

680

2.9

N/A

N/A

N/A

Australian Competition and Consumer Commission

2013-14

786

10.2

6.4

1.3

N/A

2014-15

714

5.6

5.6

2.8

N/A

2015-16

737

10.9

4.1

2.7

N.P

Australian Crime Commission

2013-14

528

15.2

13.3

3.8

N.P

2014-15

530

18.9

17.0

5.7

N.P

2015-16

763

5.2

3.9

6.6

N.P

Australian Electoral Commission

2013-14

1494

17.4

13.4

5.4

10.6

2014-15

758

22.4

14.5

5.3

N.P

2015-16

788

17.8

7.6

2.5

N.P

Australian Financial Security Authority

2013-14

502

2.0

N/A

N/A

N/A

2014-15

521

11.5

5.8

3.8

N.P

2015-16

507

9.9

N/A

N/A

N/A

Australian Government Solicitor

2013-14

594

5.1

3.4

N/A

N.P

2014-15

587

6.8

6.8

N/A

N/A

2015-16

573

3.5

1.7

N/A

N/A

Australian Prudential Regulation Authority

2013-14

597

6.7

5.0

1.7

N.P

2014-15

579

3.5

5.2

N/A

N/A

2015-16

599

1.7

1.7

3.3

N.P

Australian Sports Commission

2013-14

732

20.5

15.0

12.3

7.8

2014-15

599

18.4

13.4

8.3

11.4

2015-16

584

8.6

6.8

3.4

N.P

Australian Trade Commission

2013-14

546

12.8

5.5

n/a

n/a

2014-15

528

7.6

7.6

5.7

N.P

2015-16

548

12.8

7.3

3.6

N.P

Civil Aviation Safety Authority

2013-14

856

9.3

5.8

5.8

N.P

2014-15

833

10.8

6.0

3.6

14.5

2015-16

801

10.0

5.0

n/a

N.P

Comcare

2013-14

670

29.9

16.4

16.4

4.8

2014-15

608

23.0

18.1

19.7

9.0

2015-16

622

8.0

1.6

6.4

N.P

Defence Housing Australia

2013-14

609

19.7

11.5

n/a

N.P

2014-15

613

6.5

8.2

6.5

N.P

2015-16

692

15.9

10.1

2.9

N.P

Department of Communications and the Arts

2013-14

686

5.8

4.4

5.8

N.P

2014-15

541

1.8

N/A

N/A

N.P

2015-16

551

12.7

14.5

1.8

N.P

Department of Parliamentary Services

2013-14

709

38.1

33.9

12.7

3.7

2014-15

708

29.7

26.8

15.5

4.2

2015-16

778

21.9

14.1

12.9

12.6

Department of the Treasury

2013-14

931

4.3

4.3

2.1

N/A

2014-15

879

3.4

2.3

4.6

N.P

2015-16

862

1.2

1.2

1.2

N.P

Fair Work Ombudsman

2013-14

726

11.0

9.6

6.9

N.P

2014-15

705

21.3

12.8

4.3

N.P

2015-16

704

12.8

9.9

8.5

3.2

Family Court and Federal Circuit Court of Aust

2013-14

753

4.0

2.7

1.3

N.P

2014-15

754

5.3

2.7

1.3

N/A

2015-16

742

1.3

1.3

1.3

N.P

Geoscience Australia

2013-14

685

5.8

4.4

1.5

N/A

2014-15

599

5.0

6.7

3.3

N.P

2015-16

509

9.8

5.9

3.9

N.P

Self-insured licensees

BIS Industries Ltd

2013-14

1660

36.1

34.3

15.1

5.2

2014-15

1143

39.4

31.5

21.9

5.7

2015-16

948

24.3

16.9

9.5

8.9

Border Express Pty Ltd

2013-14

640

46.9

39.1

20.3

3.9

2014-15

705

45.4

41.1

24.1

2.3

2015-16

785

38.2

34.4

10.2

1.5

John Holland Pty Ltd

2013-14

1411

169.4

143.9

31.9

4.5

2014-15

1679

91.7

85.2

21.4

3.2

2015-16

668

86.8

71.9

28.4

7.6

Prosegur Australia Pty Limited

2013-14

758

104.2

89.7

29.0

4.7

2014-15

793

74.4

60.5

11.3

3.0

2015-16

739

59.5

48.7

16.2

1.8

Table 5: Claims Incidence for Employers with less than 500 FTE

Sector

Year

FTE

Claims Received

Claims Accepted

Reached 1 Week Lost Time

Median Incapacity

Incidence Per 1 000 FTE Employees

Weeks

Australian Government Premium Payers

      

Combined Australian Government Premium Payers with under 500 FTE

2013-14

15811

13.4

10.9

7.2

9.0

2014-15

15320

11.9

10.2

4.8

8.7

2015-16

14971

12.2

7.9

3.9

7.5

Self-insured licensees

      

Australian airExpress Pty Ltd

2013-14

573

31.4

22.7

14.0

5.1

2014-15

467

23.6

17.1

12.8

7.6

2015-16

431

27.8

27.8

16.2

8.8

Avanteos Pty Ltd

2013-14

255

7.8

7.8

n.p.

n.p.

2014-15

255

23.5

23.5

7.8

n.p.

2015-16

174

11.5

11.5

5.7

n.p.

Commonwealth Insurance Ltd

2013-14

308

3.2

3.2

3.2

n.p.

2014-15

288

3.5

3.5

n.p.

n.p.

2015-16

366

8.2

5.5

5.5

n.p.

Fleetmaster Services Pty Ltd

2013-14

240

45.8

25.0

16.7

12.9

2014-15

262

87.8

68.7

45.8

3.7

2015-16

254

63.0

63.0

55.1

2.7

John Holland Rail Pty Ltd

2013-14

456

105.3

98.7

24.1

4.9

2014-15

256

152.3

121.1

23.4

5.3

2015-16

290

55.2

55.2

10.3

n.p.

StarTrack Retail Pty Ltd

2013-14

434

13.8

11.5

4.6

n.p.

2014-15

363

22.0

13.8

2.8

n.p.

2015-16

498

14.1

8.0

8.0

n.p.

Page last updated: 28 Feb 2017