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Comparative claims

Under section 69 of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), Comcare has a function to conduct and promote research into, and publish material relating to, the rehabilitation of employees and the incidence and prevention of injury to employees.

Comcare publishes scheme level data, trends and analysis and the Comcare workers’ compensation statistics.

The data on this page provides data at the entity level across four indicators, allowing for comparison across entities in the Comcare scheme.

Notes on the use of the tables

  • General caution should be taken if using these data to assess relative performance of employers, as outcomes in a single year may be subject to a number of unique factors.
  • Multiple year comparisons may be subject to changes in the nature of an employer’s work and workforce as well as variation due to small numbers.
  • If these data are used in conjunction with agency premium rates, it should be noted that premium rates are also influenced by other factors such as the duration of incapacity and costs of medical and rehabilitation services.
  • Data may vary when compared to other publications (such as the Comcare and Safety, Rehabilitation and Compensation Commission Annual Reports, the Comcare workers’ compensation statistics and the Scheme Performance webpage) due to maturation of data and differing dates of data extractions.

Notes on reading the tables

  • Australian Government premium payers for this purpose are Commonwealth government departments, agencies and statutory authorities including the ACT Government. The Department of Defence refers to civilian employees only.
  • Self-insured licensees are national employers who have been granted a self-insurance licence for workers’ compensation by the Safety, Rehabilitation and Compensation Commission.
  • Employers are scheme entities that were members of the Comcare scheme at 30 June 2017. Where an organisation had been impacted by Machinery of Government changes in the periods covered by these data, claims performance has been attributed to the entity’s functions/responsibilities as at 30 June 2017.
  • Incidence of claims lodged is the number of claims lodged by employees, per 1000 full time equivalent.
  • Incidence of accepted claims is the number of claims initially determined in the period, with an initial determination status of accepted, per 1000 full time equivalent.
  • Incidence of serious claims is the number of claims initially determined in the reporting period with one week or more lost time, per 1000 full time equivalent.
  • Median lost time (weeks) is the middle point of recorded incapacity weeks for accepted claims that have had one week or more lost time.
  • The claims data includes claims within the reporting period excluding withdrawn, deleted and takeover claims.

Symbols and other usage

  • N.P.—not published as insufficient (less than five) accepted claims with lost time to derive robust median.
  • N/A—not applicable, due to nil instances of relevant claims for period.

Table 1: Scheme claim performance

SectorYearFTEClaims lodgedClaims acceptedReached 1 week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Scheme 2014–15 370392 18.9 14.8 7.2 5.5
2015–16 374067 16.4 11.9 6.3 5.4
2016–17 388377 15.2 11.4 5.9 5.5
Premium Payers (including the ACT Government) 2014–15 206286 14.6 11.5 7.1 7.7
2015–16 206341 13.6 9.5 6.0 7.5
2016–17 209552 11.6 8.1 5.1 7.6
Licensees 2014–15 164106 24.4 19.0 7.4 4.2
2015–16 167726 19.9 14.8 6.8 4.4
2016–17 178825 19.4 15.2 6.8 4.6

Table 2: Claims incidence for Employers with 5 000 or more FTE

SectorYearFTEClaims lodgedClaims acceptedReached 1 week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government Premium Payers
ACT Government 2014–15 21709 26.9 24.0 14.0 7.5
2015–16 21904 26.6 21.5 12.5 7.6
2016–17 22432 25.8 21.1 14.9 8.6
Australian Federal Police 2014–15 6392 30.0 25.5 13.9 9.6
2015–16 6436 27.7 19.6 15.5 8.2
2016–17 6257 31.0 25.6 17.6 6.8
Australian Taxation Office 2014–15 18435 15.8 11.4 6.6 5.8
2015–16 17677 10.6 6.2 4.6 6.3
2016–17 17904 7.7 2.8 1.9 2.7
Commonwealth Scientific & Industrial Research Org 2014–15 5679 10.2 7.6 4.4 5.2
2015–16 5459 12.8 10.8 4.8 5.0
2016–17 5817 7.9 5.3 2.8 7.6
Department of Defence 2014–15 19342 14.9 11.8 7.2 9.1
2015–16 18492 14.9 9.6 4.7 5.1
2016–17 17304 13.3 8.3 4.6 6.8
Department of Human Services 2014–15 29367 12.4 8.2 7.9 8.4
2015–16 30129 10.6 5.2 5.2 9.3
2016–17 30076 11.1 3.7 3.1 5.6
Department of Immigration and Border Protection 2014–15 8292 28.1 20.7 13.0 6.3
2015–16 13482 22.4 16.8 7.9 7.8
2016–17 13676 18.1 13.8 8.1 6.9
NBN Co Limited 2014–15 3534 4.0 2.3 N/A N.P.
2015–16 4253 5.6 4.2 1.2 4.0
2016–17 5931 3.5 2.5 0.5 3.6
Self-insured licensees
Australian Postal Corporation 2014–15 26911 54.4 40.2 15.3 4.2
2015–16 26316 49.4 36.1 14.9 4.9
2016–17 26527 47.6 38.1 16.8 5.2
Commonwealth Bank of Australia Ltd 2014–15 21426 8.5 6.3 2.6 5.5
2015–16 21067 6.3 4.7 2.3 4.8
2016–17 21847 6.2 4.7 2.1 7.4
Commonwealth Securities Ltd 2014–15 5698 4.4 3.3 1.6 2.3
2015–16 5849 3.1 2.4 1.9 2.3
2016–17 5578 2.0 1.6 1.1 4.0
National Australia Bank Ltd 2014–15 23979 5.7 3.2 1.5 4.5
2015–16 24664 5.2 3.2 1.6 5.3
2016–17 24486 4.1 2.4 1.1 4.7
Optus Administration Pty Ltd 2014–15 8652 5.4 3.4 1.4 3.2
2015–16 8761 5.6 3.1 0.8 3.5
2016–17 8445 6.3 4.7 1.2 3.6
Telstra Corporation Ltd 2014–15 29064 14.3 10.5 1.9 4.6
2015–16 29790 11.1 6.4 1.8 4.2
2016–17 28782 9.8 6.4 1.8 4.0
Virgin Australia Airlines 1 2016–17 6291 25.1 19.6 4.5 2.4
Wilson Security Pty Ltd 2 2015–16 2583 6.6 2.7 2.3 N.P.
2016–17 5579 12.7 8.4 4.5 7.6

1. Licence commenced on 30 September 2017.
2. Licence commenced on 1 January 2016.

Table 3: Claims incidence for Employers with between 1 000 and 4 999 FTE

SectorYearFTEClaims lodgedClaims acceptedReached 1 week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government Premium Payers
Airservices Australia 2014–15 4345 13.8 11.3 4.6 6.2
2015–16 4349 13.1 10.1 6.9 6.0
2016–17 3687 16.0 11.1 3.5 11.5
Attorney-General's Department 2014–15 1481 6.8 7.4 5.4 14.5
2015–16 1952 8.7 3.1 3.1 2.3
2016–17 1829 2.2 0.5 1.1 N.P.
Australian Broadcasting Corporation 2014–15 4445 10.3 9.4 4.5 5.8
2015–16 4209 9.5 7.8 5.0 9.8
2016–17 4094 5.9 4.4 4.4 6.3
Australian Bureau of Statistics 2014–15 2879 11.5 9.4 4.5 4.9
2015–16 3215 6.2 4.7 4.7 3.4
2016–17 3201 8.1 5.9 6.6 11.7
Australian Electoral Commission 2014–15 758 19.8 14.5 5.3 N.P.
2015–16 970 14.4 6.2 2.1 N.P.
2016–17 1799 16.1 17.2 7.2 9.7
Australian Hearing 2014–15 909 8.8 2.2 1.1 N.P.
2015–16 1021 5.9 3.9 2.0 N.P.
2016–17 1070 6.5 3.7 2.8 N.P.
Australian National University 2014–15 4345 8.3 6.7 4.8 5.7
2015–16 4354 5.7 4.6 3.0 14.1
2016–17 4353 5.5 3.7 2.3 25.2
Australian Nuclear Science and Technology Org 2014–15 1079 12.0 8.3 6.5 2.6
2015–16 1084 8.3 5.5 5.5 3.0
2016–17 1233 8.1 5.7 0.8 N.P.
Australian Rail Track Corporation Ltd 2014–15 1306 13.0 10.0 10.0 7.0
2015–16 1302 7.7 5.4 4.6 9.1
2016–17 1318 9.1 4.6 7.6 8.1
Australian Securities and Investments Commission 2014–15 1511 4.0 1.3 2.0 N.P.
2015–16 1661 4.8 1.8 1.2 N/A
2016–17 1682 2.4 0.6 N/A N/A
Bureau of Meteorology 2014–15 1579 9.5 8.2 4.4 19.0
2015–16 1541 9.7 9.1 0.6 N.P.
2016–17 1589 13.8 10.1 4.4 13.6
Department of Agriculture and Water Resources 2014–15 4175 21.3 16.8 14.9 5.8
2015–16 4250 18.6 13.9 11.8 8.1
2016–17 4513 11.3 6.6 7.5 8.7
Department of Education and Training 2014–15 2107 7.6 5.7 3.8 6.8
2015–16 1731 5.8 4.6 4.0 9.3
2016–17 1802 6.1 3.3 2.8 8.2
Department of Employment 2014–15 1734 5.2 4.0 1.2 N.P.
2015–16 1769 5.1 3.4 2.3 1.2
2016–17 1861 5.4 3.8 2.1 N.P.
Department of the Environment and Energy 2014–15 2099 25.3 21.9 10.0 13.8
2015–16 2031 26.6 22.6 9.4 6.0
2016–17 2273 11.9 10.6 4.8 7.6
Department of Finance 2014–15 3092 7.1 4.9 3.2 7.2
2015–16 3153 7.3 6.0 3.5 7.2
2016–17 3142 12.4 8.6 2.9 15.2
Department of Foreign Affairs and Trade 2014–15 4065 8.9 4.9 1.2 N.P.
2015–16 4171 10.5 8.6 3.4 12.0
2016–17 4141 4.3 3.1 1.7 13.2
Department of Health 2014–15 4460 8.5 5.2 4.7 14.4
2015–16 4307 6.0 3.3 4.4 8.8
2016–17 4627 5.6 2.8 1.7 7.7
Department of Industry, Innovation and Science 2014–15 2628 11.8 9.9 3.4 5.0
2015–16 2579 11.2 8.5 2.7 7.8
2016–17 2445 10.6 9.0 4.1 3.1
Department Infrastructure & Regional Development 2014–15 1242 12.9 12.1 1.6 N.P.
2015–16 1212 9.9 6.6 1.7 N/A
2016–17 1187 11.8 6.7 0.8 N.P.
Department of the Prime Minister and Cabinet 2014–15 2178 9.2 6.4 5.5 8.8
2015–16 2080 6.3 3.4 4.3 7.9
2016–17 1981 14.1 9.1 3.5 16.6
Department of Social Services 2014–15 1813 14.9 8.3 7.2 3.4
2015–16 2162 12.0 6.9 6.0 9.0
2016–17 2240 9.4 7.1 4.5 16.9
Department of Veterans' Affairs 2014–15 1907 10.5 8.9 4.2 10.9
2015–16 1883 11.7 7.4 6.9 7.1
2016–17 1889 7.4 3.7 5.3 27.0
Federal Court Statutory Agency ~ 2016–17 1091 10.1 7.3 0.9 N/A
IP Australia 2014–15 1006 12.9 9.9 6.0 7.9
2015–16 1038 4.8 3.9 3.9 N.P.
2016–17 1058 7.6 1.9 1.9 N/A
National Disability Insurance Agency 2014–15 656 13.7 4.6 3.0 N.P.
2015–16 1097 7.3 3.6 0.9 N/A
2016–17 1865 7.5 5.9 3.8 3.0
Special Broadcasting Service 2014–15 1042 6.7 4.8 1.0 N/A
2015–16 1001 N/A 2.0 1.0 N/A
2016–17 1084 3.7 0.9 0.9 N.P.
Self-insured licensees
Asciano Services Pty Ltd 2014–15 2819 44.7 40.4 9.9 4.9
2015–16 2836 38.1 35.6 14.1 5.9
2016–17 2686 34.3 27.2 11.9 5.7
BankWest 2014–15 1965 8.1 6.6 3.1 8.4
2015–16 3829 5.5 4.7 2.4 5.9
2016–17 3827 8.6 5.0 2.4 6.8
Cleanaway Operations 2014–15 4145 46.8 36.4 17.1 3.4
2015–16 4219 38.4 32.2 18.5 4.1
2016–17 4320 36.3 27.8 14.8 4.7
Colonial Services Pty Ltd 2014–15 2657 5.3 2.6 0.4 N.P.
2015–16 2624 3.4 3.0 1.1 N.P.
2016–17 2620 1.5 1.5 0.4 N.P.
CSL Ltd 2014–15 1890 3.7 1.1 0.5 N.P.
2015–16 2008 7.0 1.5 1.0 N.P.
2016–17 2322 2.2 0.9 0.4 N.P.
DHL Supply Chain (Australia) Pty Limited 2014–15 2776 25.2 17.7 1.4 N.P.
2015–16 2402 20.4 18.7 6.2 4.4
2016–17 2586 29.4 22.0 6.2 2.4
John Holland Group Pty Ltd 2014–15 2600 15.8 14.2 5.0 8.3
2015–16 2128 16.9 12.7 4.2 33.7
2016–17 2101 9.5 8.6 3.3 5.8
K&S Freighters Pty Ltd 2014–15 1925 53.5 36.9 22.3 5.5
2015–16 2686 36.1 27.2 20.5 3.8
2016–17 3115 36.6 28.3 18.0 3.6
Linfox Armaguard Pty Ltd 2014–15 1926 54.0 49.3 29.6 3.4
2015–16 1814 46.3 40.8 30.3 4.0
2016–17 1749 32.0 20.6 14.9 4.6
Linfox Australia Pty Ltd 2014–15 5608 40.3 27.6 16.6 5.2
2015–16 5013 30.3 17.8 13.2 3.5
2016–17 4997 20.0 8.2 5.6 5.3
Medibank Private Ltd 3 2014–15 873 9.2 4.6 2.3 N.P.
2015–16 1448 6.2 2.8 1.4 N.P.
2016–17 1687 6.5 5.3 3.0 9.0
National Wealth Management Services Ltd 2014–15 2590 4.2 1.9 0.4 N.P.
2015–16 2561 5.5 3.1 2.0 3.8
2016–17 1916 3.7 2.6 1.6 N.P.
Reserve Bank of Australia 2014–15 1024 2.9 4.9 2.0 N.P.
2015–16 1082 4.6 1.8 1.8 N.P.
2016–17 1132 3.5 2.7 N/A N.P.
Star Track Express 4 2016–17 3520 50.0 43.8 16.2 4.8
Thales Australia 2014–15 3453 11.3 9.8 3.8 4.4
2015–16 3547 13.5 11.0 2.3 9.4
2016–17 3482 10.3 9.2 4.0 2.3
TNT Australia Pty Ltd 2014–15 3889 105.4 101.3 40.1 3.7
2015–16 3776 88.2 79.2 41.3 3.9
2016–17 4005 76.2 70.9 36.7 3.2
Visionstream Pty Ltd 2014–15 1825 15.9 12.6 10.4 3.9
2015–16 1665 12.6 7.8 2.4 7.8
2016–17 1271 11.0 7.1 4.7 3.8

~ The Family Court and Federal Circuit Court of Australia merged into the Federal Court Statutory Agency on 1 July 2016.
3. Licence commenced on 3 November 2014.
4. Licence commenced on 1 July 2016.

Table 4: Employers with between 500 and 999 FTE

SectorYearFTEClaims lodgedClaims acceptedReached 1 week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government Premium Payers
Administrative Appeals Tribunal 2014–15 164 18.3 6.1 6.1 N/A
2015–16 680 2.9 N/A N/A N/A
2016–17 709 5.6 2.8 N/A N/A
Australian Competition and Consumer Commission 2014–15 714 5.6 5.6 2.8 N/A
2015–16 751 10.7 4.0 2.7 N.P.
2016–17 770 N/A N/A N/A N/A
Australian Criminal Intelligence Commission 2014–15 530 18.9 17.0 5.7 N.P.
2015–16 732 5.5 4.1 6.8 N.P.
2016–17 750 2.7 1.3 1.3 N.P.
Australian Financial Security Authority 2014–15 521 11.5 5.8 3.8 N.P.
2015–16 509 7.9 N/A N/A N/A
2016–17 535 9.3 7.5 5.6 N.P.
Australian Prudential Regulation Authority 2014–15 579 3.5 5.2 N/A N/A
2015–16 599 1.7 1.7 3.3 N.P.
2016–17 606 6.6 3.3 1.7 N.P.
Australian Sports Commission 2014–15 599 18.4 13.4 8.3 11.4
2015–16 555 9.0 7.2 3.6 N.P.
2016–17 528 7.6 5.7 3.8 N.P.
Australian Trade and Investment Commission 2014–15 528 7.6 7.6 5.7 N.P.
2015–16 548 12.8 7.3 3.6 N.P.
2016–17 566 8.8 5.3 1.8 N.P.
Civil Aviation Safety Authority 2014–15 833 9.6 6.0 3.6 14.5
2015–16 801 10.0 5.0 N/A N.P.
2016–17 770 9.1 2.6 2.6 N.P.
Comcare 2014–15 608 23.0 18.1 19.7 9.0
2015–16 622 6.4 1.6 6.4 N.P.
2016–17 651 12.3 6.1 4.6 N.P.
Defence Housing Australia 2014–15 613 6.5 8.2 6.5 N.P.
2015–16 628 17.5 11.1 3.2 N.P.
2016–17 635 12.6 9.4 9.4 5.3
Department of Communications and the Arts 2014–15 541 1.8 N/A N/A N.P.
2015–16 551 12.7 14.5 1.8 N.P.
2016–17 541 N/A N/A N/A N/A
Department of Parliamentary Services 2014–15 708 28.2 26.8 15.5 4.2
2015–16 778 20.6 14.1 12.9 12.6
2016–17 812 9.9 11.1 8.6 10.8
Department of the Treasury 2014–15 879 3.4 2.3 4.6 N.P.
2015–16 862 1.2 1.2 1.2 N.P.
2016–17 868 5.8 3.5 N/A N/A
Fair Work Ombudsman 2014–15 705 21.3 12.8 4.3 N.P.
2015–16 704 12.8 9.9 8.5 3.2
2016–17 710 7.0 7.0 4.2 N.P.
Geoscience Australia 2014–15 599 5.0 6.7 3.3 N.P.
2015–16 578 8.7 5.2 3.5 N.P.
2016–17 562 5.3 3.6 1.8 N.P.
Self-insured licensees
BIS Industries Ltd 2014–15 1143 39.4 31.5 21.9 5.7
2015–16 948 22.2 16.9 9.5 8.9
2016–17 887 30.4 21.4 7.9 5.7
Border Express Pty Ltd 2014–15 705 45.4 41.1 24.1 2.3
2015–16 785 38.2 34.4 10.2 1.5
2016–17 763 48.5 43.3 26.2 4.0
Prosegur Australia Pty Limited 2014–15 793 74.4 60.5 11.3 3.0
2015–16 739 59.5 48.7 16.2 1.8
2016–17 775 58.1 41.3 12.9 1.7

Table 5: Claims Incidence for Employers with less than 500 FTE

SectorYearFTEClaims lodgedClaims acceptedReached 1 week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government Premium Payers
Combined Premium Payers (excluding ACT Government) with under 500 FTE 2014–15 16215 10.4 9.1 4.2 17.4
2015–16 14530 10.9 7.2 3.6 11.2
2016–17 14739 9.8 7.2 4.5 11.8
Self-insured licensees
Australian air Express Pty Ltd 2014–15 431 27.8 27.8 16.2 8.8
2015–16 442 20.4 20.4 15.8 5.1
2016–17 438 25.1 18.3 9.1 5.0
Commonwealth Insurance Ltd 2014–15 366 8.2 5.5 5.5 N/A
2015–16 378 2.6 N/A N/A N.P.
2016–17 368 8.2 5.4 5.4 N.P.
Fleetmaster Services Pty Ltd 2014–15 254 63.0 63.0 55.1 2.7
2015–16 284 38.7 35.2 31.7 1.7
2016–17 273 22.0 7.3 18.3 N.P.
John Holland Pty Ltd 2014–15 1679 89.9 85.2 21.4 3.2
2015–16 668 85.3 71.9 28.4 7.1
2016–17 346 95.4 95.4 28.9 2.3
John Holland Rail Pty Ltd 2014–15 290 55.2 55.2 10.3 N.P.
2015–16 306 75.2 68.6 13.1 N.P.
2016–17 249 72.3 68.3 12.0 N.P.
StarTrack Retail Pty Ltd 2014–15 498 N/A 8.0 8.0 N.P.
2015–16 467 2.1 4.3 2.1 N.P.
2016–17 221 18.1 13.6 13.6 N.P.
Page last updated: 18 Apr 2018