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Comparative claims

Claims incidence refers to the number of claims received, accepted or that have reached one week lost time per 1000 FTE employees. The rate of claims incidence is an indicator of work health and safety performance.

Under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), Comcare has a function to conduct and promote research into the rehabilitation of employees and the incidence and prevention of injury to employees (Section 69E, SRC Act).

In order to promote improved performance and allow comparison across entities in the Comcare scheme, the tables below outlining claims incidence rates have been prepared.

The claims incidence rate covers both Australian Government premium payers and self-insured licensees.

Australian Government premium payers for this purpose are Commonwealth government agencies and statutory authorities (excluding members of the Australian Defence Force and the ACT Government). Self-insured licensees are national employers who have been granted a self-insurance licence for workers’ compensation by the Safety, Rehabilitation and Compensation Commission.

Notes on the use of the tables:

  • General caution should be taken if using these data to assess relative performance of employers, as outcomes in a single year may be subject to a number of unique factors.
  • Multiple year comparisons may be subject to changes in the nature of an employer’s work and workforce as well as variation due to small numbers.
  • If these data are used in conjunction with agency premium rates, it should be noted that premium rates are also influenced by other factors such as the duration of incapacity and costs of medical and rehabilitation services.

Notes on tables:

  • Claims received means the year the claim was received.
  • Claims accepted means the year that liability for the claim was accepted.
  • Claims with one week or more lost time means the year the claim reached one week lost time.
  • Employers are scheme entities that were members of the Comcare scheme at 30 June 2016. Where an organisation had been impacted by Machinery of Government changes in the periods covered by these data, claims performance has been attributed to the entity’s functions/responsibilities as at 30 June 2016.

Symbols and other usage

n.p. - not published as nil or insufficient accepted claims with lost time to derive robust median

n/a - not applicable

Table 1: Scheme claim performance

SectorYearFTEClaims ReceivedClaims AcceptedReached 1 Week Lost TimeMedian Incapacity
   Incidence Per 1 000 FTE EmployeesWeeks
Australian Government premium payers 2013-14 216657 16.4 12.5 8 8
2014-15 208340 14.6 11.4 7 7.7
2015-16 208228 13.5 8.6 5.9 7.5
Self-insured licensees 2013-14 156577 28.8 22.8 8.7 4.5
2014-15 164106 24.5 19.0 7.3 4.2
2015-16 167726 19.9 14.8 6.6 4.4
Scheme 2013-14 373234 21.6 16.4 7.7 5.8
2014-15 372446 18.9 14.1 7.1 5.5
2015-16 375954 16.3 11.2 6.2 5.3

Table 2: Claims incidence for Employers with 5 000 or more FTE

SectorYearFTEClaims ReceivedClaims AcceptedReached 1 Week Lost TimeMedian Incapacity
   Incidence Per 1 000 FTE EmployeesWeeks
Australian Government Premium Payers
Australian Federal Police 2013-14 6607 32.2 26.2 16.8 9.4
2014-15 6392 30.8 25.5 13.9 9.6
2015-16 6436 28.4 19.6 15.5 8.2
Australian Taxation Office 2013-14 21342 18.3 13.1 7.5 6.5
2014-15 18435 16.7 11.4 6.6 5.8
2015-16 17677 11.4 6.2 4.6 6.3
Commonwealth Scientific & Industrial Research Org 2013-14 6304 12.2 9.0 2.9 4.4
2014-15 5679 10.6 7.6 4.4 5.1
2015-16 5459 13.4 10.8 4.8 5.0
Department of Defence 2013-14 20496 17.2 12.1 6.0 7.6
2014-15 19342 15.5 11.8 7.2 9.1
2015-16 18492 15.7 9.6 4.7 5.1
Department of Human Services 2013-14 29734 15.3 9.7 8.8 8.7
2014-15 29367 12.6 8.2 7.9 8.4
2015-16 30129 11.1 5.2 5.2 9.3
Department of Immigration and Border Protection 2013-14 9560 25.8 21.3 14.5 7.8
2014-15 8292 28.7 20.7 13.0 6.3
2015-16 13482 23.1 16.8 7.9 7.8
Self-insured licensees
Australian Postal Corporation 2013-14 26801 63.9 46.6 16.9 4.4
2014-15 26911 55.2 40.2 15.3 4.2
2015-16 26316 49.8 36.1 14.6 4.7
Commonwealth Bank of Australia Ltd 2013-14 20878 7.8 5.6 2.1 4.3
2014-15 21426 8.8 6.3 2.5 4.8
2015-16 21067 6.5 4.7 2.4 4.6
Commonwealth Securities Ltd 2013-14 5025 3.6 2.6 0.8 5.7
2014-15 5698 4.6 3.3 1.8 2.3
2015-16 5849 3.1 2.4 1.9 2.3
Linfox Australia Pty Ltd 2013-14 5088 40.9 29.3 19.3 5.2
2014-15 5608 40.8 27.6 16.6 5.2
2015-16 5013 31.5 17.8 13.2 3.5
National Australia Bank Ltd 2013-14 23075 4.9 3.3 2.1 3.6
2014-15 23979 5.9 3.2 1.5 4.5
2015-16 24664 5.2 3.2 1.6 5.3
Optus Administration Pty Ltd 2013-14 7553 8.1 5.2 1.9 3.2
2014-15 8652 5.4 3.4 1.4 3.2
2015-16 8761 5.6 3.1 0.8 3.5
Telstra Corporation Ltd 2013-14 30145 14.3 11.5 3.1 6.2
2014-15 29064 14.5 10.5 1.9 4.6
2015-16 29790 11.4 6.4 1.9 4.2

Table 3: Claims incidence for Employers with between 1 000 and 4 999 FTE

SectorYearFTEClaims ReceivedClaims AcceptedReached 1 Week Lost TimeMedian Incapacity
   Incidence Per 1000 FTE employees Weeks
Australian Government Premium Payers
Airservices Australia 2013-14 4154 19.3 14.4 4.8 4.2
2014-15 4345 13.8 11.3 4.6 6.2
2015-16 4349 13.6 10.1 6.9 6.0
Attorney-General's Department 2013-14 1386 7.2 4.3 2.9 N.P
2014-15 1481 6.8 7.4 5.4 14.5
2015-16 1952 8.7 3.1 3.1 2.3
Australian Broadcasting Corporation 2013-14 4646 14.9 12.7 6.9 6.1
2014-15 4445 10.6 9.4 4.5 5.8
2015-16 4209 9.7 7.8 5.0 9.8
Australian Bureau of Statistics 2013-14 2905 16.2 12.4 6.9 8.6
2014-15 2879 11.8 9.4 4.5 4.9
2015-16 2887 7.3 5.2 5.2 3.4
Australian Hearing 2013-14 944 12.7 10.6 5.3 7.6
2014-15 909 8.8 2.2 1.1 N.P
2015-16 1021 5.9 3.9 2.0 N.P
Australian National University 2013-14 4299 12.3 10.5 6.3 9.6
2014-15 4345 8.3 6.7 4.8 5.7
2015-16 4354 5.7 4.6 3.0 14.1
Australian Nuclear Science and Technology Organisation 2013-14 1082 5.5 4.6 7.4 2.5
2014-15 1079 13.0 8.3 6.5 2.6
2015-16 1075 8.4 5.6 5.6 3.0
Australian Rail Track Corporation Ltd 2013-14 1278 12.5 11.7 3.1 N.P
2014-15 1306 13.0 10.0 10.0 7.0
2015-16 1302 7.7 5.4 4.6 9.1
Australian Securities and Investments Commission 2013-14 1785 6.2 3.9 3.4 9.9
2014-15 1511 4.0 1.3 2.0 N.P
2015-16 1661 4.8 1.8 1.2 N/A
Bureau of Meteorology 2013-14 1603 15.0 12.5 5.0 18.7
2014-15 1579 9.5 8.2 4.4 19.0
2015-16 1541 10.4 9.1 0.6 N.P
Department of Agriculture and Water Resources 2013-14 4490 24.1 16.7 13.4 5.9
2014-15 4175 22.0 16.8 14.9 5.8
2015-16 4250 19.3 13.9 11.8 8.1
Department of Education and Training 2013-14 2186 10.5 7.8 4.6 16.6
2014-15 2107 7.1 4.7 2.4 6.1
2015-16 1731 6.4 4.6 4.0 7.3
Department of Employment 2013-14 1371 11.7 5.1 4.4 14.0
2014-15 1734 5.8 5.2 2.9 8.3
2015-16 1769 5.1 3.4 2.3 4.2
Department of the Environment and Energy 2013-14 2354 29.7 25.1 9.3 15.4
2014-15 2099 24.8 21.4 9.5 14.3
2015-16 2031 25.6 20.7 8.9 6.0
Department of Finance 2013-14 3052 5.2 5.6 3.9 8.9
2014-15 3092 7.4 4.9 3.2 7.8
2015-16 3153 7.3 6.0 3.5 7.2
Department of Foreign Affairs and Trade 2013-14 4028 11.2 7.0 3.0 10.1
2014-15 4065 8.9 4.9 1.2 N.P
2015-16 4171 10.8 8.6 3.4 12.0
Department of Health 2013-14 5398 13.2 9.8 6.7 12.1
2014-15 4460 9.0 5.2 4.7 14.4
2015-16 4307 5.8 3.0 4.4 8.8
Department of Industry and Science 2013-14 4849 6.8 6.4 2.9 6.8
2014-15 4233 7.6 6.4 2.4 5.0
2015-16 4195 8.1 6.2 1.9 7.8
Department of Infrastructure & Regional Development 2013-14 1152 20.8 13.0 3.5 N.P
2014-15 1242 13.7 12.1 1.6 N.P
2015-16 1212 11.6 6.6 1.7 N.P.
Department of the Prime Minister and Cabinet 2013-14 1212 11.6 6.6 1.7 N.P
2014-15 2070 9.7 5.3 2.9 3.7
2015-16 2178 9.2 6.4 5.5 8.8
Department of Social Services 2013-14 2085 6.2 3.4 4.3 7.9
2014-15 1874 18.1 18.1 12.3 3.0
2015-16 1813 14.9 8.3 7.2 3.4
Department of Veterans' Affairs 2013-14 2162 12.5 6.9 6.0 9.0
2014-15 1980 11.6 7.6 8.6 11.5
2015-16 1907 11.5 8.9 4.2 10.9
IP Australia 2013-14 1058 10.4 10.4 8.5 16.5
2014-15 1006 12.9 9.9 6.0 7.9
2015-16 1038 5.8 3.9 3.9 N.P
National Disability Insurance Agency 2013-14 431 7.0 7.0 2.3 N.P
2014-15 656 13.7 4.6 3.0 N.P
2015-16 1097 8.2 3.6 0.9 N.P
NBN Company Limited 2013-14 2864 5.2 2.8 0.7 N.P
2014-15 3534 4.2 2.3 N.P N.P
2015-16 4253 5.6 4.2 1.2 4.0
Special Broadcasting Service 2013-14 1093 6.4 5.5 2.7 N.P
2014-15 1042 6.7 4.8 1.0 N.P
2015-16 1014 N.P 2.0 1.0 N.P
Self-insured licensees
Asciano Services Pty Ltd 2013-14 2782 48.9 43.9 9.7 3.9
2014-15 2819 45.1 40.4 9.9 4.9
2015-16 2836 37.7 35.3 14.1 5.9
BankWest1 2013-14 n/a n/a n/a n/a n/a
2014-15 1965 8.1 6.6 3.1 4.3
2015-16 3829 6.0 4.7 2.4 5.6
Cleanaway Operations 2013-14 4529 47.0 37.1 17.2 5.0
2014-15 4145 47.5 36.4 17.1 3.4
2015-16 4219 38.6 32.2 18.5 4.1
Colonial Services Pty Ltd 2013-14 2566 3.1 1.9 1.2 N.P
2014-15 2657 5.6 2.6 0.4 N.P
2015-16 2624 3.4 3.0 1.1 N.P
CSL Ltd 2013-14 1860 4.3 0.5 0.5 N.P
2014-15 1890 3.7 1.1 0.5 N.P
2015-16 2008 7.0 1.5 1.0 N.P
DHL Supply Chain (Australia) Pty Limited2 2013-14 n/a n/a n/a n/a n/a
2014-15 2776 25.2 17.7 1.4 N.P
2015-16 2402 20.8 18.7 6.2 4.4
John Holland Group Pty Ltd 2013-14 3002 32.6 26.0 10.0 6.0
2014-15 2600 16.9 14.2 5.0 8.7
2015-16 2128 18.3 12.7 4.2 33.7
K&S Freighters Pty Ltd 2013-14 2057 47.2 36.0 26.3 6.1
2014-15 1925 53.5 36.4 22.3 5.5
2015-16 2686 36.5 27.2 20.5 3.8
Linfox Armaguard Pty Ltd 2013-14 2022 63.8 48.0 24.2 2.7
2014-15 1926 55.0 49.3 29.6 3.4
2015-16 1814 46.9 40.8 30.3 4.0
Medibank Private Limited3 2013-14 n/a n/a n/a n/a n/a
2014-15 873 9.2 4.6 2.3 N.P
2015-16 1448 6.9 2.8 1.4 N.P
National Wealth Management Services Ltd 2013-14 2694 3.0 1.9 0.7 N.P
2014-15 2590 4.2 1.9 0.4 N.P
2015-16 2561 5.5 3.1 2.0 3.8
Reserve Bank of Australia 2013-14 1116 7.2 4.5 1.8 N.P
2014-15 1024 2.9 4.9 2.0 N.P
2015-16 1082 3.7 1.8 1.8 N.P
Thales Australia 2013-14 3011 21.9 14.9 4.3 2.1
2014-15 3453 11.3 9.8 3.8 4.4
2015-16 3547 13.8 11.0 2.3 9.4
TNT Australia Pty Ltd 2013-14 3944 142.0 129.3 49.7 4.7
2014-15 3889 107.7 101.3 40.1 3.7
2015-16 3776 89.0 79.2 41.3 3.9
Visionstream Pty Ltd 2013-14 1491 29.5 22.8 10.7 1.3
2014-15 1825 16.4 12.6 10.4 3.9
2015-16 1665 12.6 7.8 2.4 7.8

1 Licence granted 1 January 2015. Annualised incidence rate derived for the 2014-15 year.

2 Licence granted 1 July 2014. Annualised incidence rate derived (referring to DHL Supply Chain's licence commencement date).

3 Licence granted 3 November 2014. Annualised incidence rate derived for the 2014-15 year.

Table 4: Employers with between 500 and 999 FTE

SectorYearFTEClaims ReceivedClaims AcceptedReached 1 Week Lost TimeMedian Incapacity
   Incidence Per 1000 FTE employees Weeks
Australian Government premium payers
Administrative Appeals Tribunal 2013-14 160 12.5 6.3 12.5 N.P
2014-15 164 24.4 6.1 6.1 N/A
2015-16 680 2.9 N/A N/A N/A
Australian Competition and Consumer Commission 2013-14 786 10.2 6.4 1.3 N/A
2014-15 714 5.6 5.6 2.8 N/A
2015-16 737 10.9 4.1 2.7 N.P
Australian Crime Commission 2013-14 528 15.2 13.3 3.8 N.P
2014-15 530 18.9 17.0 5.7 N.P
2015-16 763 5.2 3.9 6.6 N.P
Australian Electoral Commission 2013-14 1494 17.4 13.4 5.4 10.6
2014-15 758 22.4 14.5 5.3 N.P
2015-16 788 17.8 7.6 2.5 N.P
Australian Financial Security Authority 2013-14 502 2.0 N/A N/A N/A
2014-15 521 11.5 5.8 3.8 N.P
2015-16 507 9.9 N/A N/A N/A
Australian Government Solicitor 2013-14 594 5.1 3.4 N/A N.P
2014-15 587 6.8 6.8 N/A N/A
2015-16 573 3.5 1.7 N/A N/A
Australian Prudential Regulation Authority 2013-14 597 6.7 5.0 1.7 N.P
2014-15 579 3.5 5.2 N/A N/A
2015-16 599 1.7 1.7 3.3 N.P
Australian Sports Commission 2013-14 732 20.5 15.0 12.3 7.8
2014-15 599 18.4 13.4 8.3 11.4
2015-16 584 8.6 6.8 3.4 N.P
Australian Trade Commission 2013-14 546 12.8 5.5 n/a n/a
2014-15 528 7.6 7.6 5.7 N.P
2015-16 548 12.8 7.3 3.6 N.P
Civil Aviation Safety Authority 2013-14 856 9.3 5.8 5.8 N.P
2014-15 833 10.8 6.0 3.6 14.5
2015-16 801 10.0 5.0 n/a N.P
Comcare 2013-14 670 29.9 16.4 16.4 4.8
2014-15 608 23.0 18.1 19.7 9.0
2015-16 622 8.0 1.6 6.4 N.P
Defence Housing Australia 2013-14 609 19.7 11.5 n/a N.P
2014-15 613 6.5 8.2 6.5 N.P
2015-16 692 15.9 10.1 2.9 N.P
Department of Communications and the Arts 2013-14 686 5.8 4.4 5.8 N.P
2014-15 541 1.8 N/A N/A N.P
2015-16 551 12.7 14.5 1.8 N.P
Department of Parliamentary Services 2013-14 709 38.1 33.9 12.7 3.7
2014-15 708 29.7 26.8 15.5 4.2
2015-16 778 21.9 14.1 12.9 12.6
Department of the Treasury 2013-14 931 4.3 4.3 2.1 N/A
2014-15 879 3.4 2.3 4.6 N.P
2015-16 862 1.2 1.2 1.2 N.P
Fair Work Ombudsman 2013-14 726 11.0 9.6 6.9 N.P
2014-15 705 21.3 12.8 4.3 N.P
2015-16 704 12.8 9.9 8.5 3.2
Family Court and Federal Circuit Court of Aust 2013-14 753 4.0 2.7 1.3 N.P
2014-15 754 5.3 2.7 1.3 N/A
2015-16 742 1.3 1.3 1.3 N.P
Geoscience Australia 2013-14 685 5.8 4.4 1.5 N/A
2014-15 599 5.0 6.7 3.3 N.P
2015-16 509 9.8 5.9 3.9 N.P
Self-insured licensees
BIS Industries Ltd 2013-14 1660 36.1 34.3 15.1 5.2
2014-15 1143 39.4 31.5 21.9 5.7
2015-16 948 24.3 16.9 9.5 8.9
Border Express Pty Ltd 2013-14 640 46.9 39.1 20.3 3.9
2014-15 705 45.4 41.1 24.1 2.3
2015-16 785 38.2 34.4 10.2 1.5
John Holland Pty Ltd 2013-14 1411 169.4 143.9 31.9 4.5
2014-15 1679 91.7 85.2 21.4 3.2
2015-16 668 86.8 71.9 28.4 7.6
Prosegur Australia Pty Limited 2013-14 758 104.2 89.7 29.0 4.7
2014-15 793 74.4 60.5 11.3 3.0
2015-16 739 59.5 48.7 16.2 1.8

Table 5: Claims Incidence for Employers with less than 500 FTE

SectorYearFTEClaims ReceivedClaims AcceptedReached 1 Week Lost TimeMedian Incapacity
   Incidence Per 1000 FTE employees Weeks
Australian Government Premium Payers
Combined Australian Government Premium Payers with under 500 FTE 2013-14 15811 13.4 10.9 7.2 9.0
2014-15 15320 11.9 10.2 4.8 8.7
2015-16 14971 12.2 7.9 3.9 7.5
Self-insured licensees
Australian airExpress Pty Ltd 2013-14 573 31.4 22.7 14.0 5.1
2014-15 467 23.6 17.1 12.8 7.6
2015-16 431 27.8 27.8 16.2 8.8
Avanteos Pty Ltd 2013-14 255 7.8 7.8 n.p. n.p.
2014-15 255 23.5 23.5 7.8 n.p.
2015-16 174 11.5 11.5 5.7 n.p.
Commonwealth Insurance Ltd 2013-14 308 3.2 3.2 3.2 n.p.
2014-15 288 3.5 3.5 n.p. n.p.
2015-16 366 8.2 5.5 5.5 n.p.
Fleetmaster Services Pty Ltd 2013-14 240 45.8 25.0 16.7 12.9
2014-15 262 87.8 68.7 45.8 3.7
2015-16 254 63.0 63.0 55.1 2.7
John Holland Rail Pty Ltd 2013-14 456 105.3 98.7 24.1 4.9
2014-15 256 152.3 121.1 23.4 5.3
2015-16 290 55.2 55.2 10.3 n.p.
StarTrack Retail Pty Ltd 2013-14 434 13.8 11.5 4.6 n.p.
2014-15 363 22.0 13.8 2.8 n.p.
2015-16 498 14.1 8.0 8.0 n.p.
Page last updated: 07 Apr 2017