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Employer claims incidence

Claims incidence refers to the number of claims received, accepted or reached one week lost time per 1000 full-time equivalent (FTE) employees. The rate of claims incidence is an indicator of work health and safety performance.

Under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), Comcare has a function to conduct and promote research into the rehabilitation of employees, and the incidence and prevention of injury to employees (section 69E).

The tables below outlining claims incidence rates for both premium payers and self-insured licensees  are intended to promote improved performance and allow comparison across entities in the Comcare scheme.

Premium payers for this purpose are Commonwealth government agencies and statutory authorities (excluding members of the Australian Defence Force and the ACT Government). Self-insured licensees are national employers who have been granted a self-insurance licence for workers' compensation by the Safety, Rehabilitation and Compensation Commission.

Notes on the use of the tables:

  • General caution should be taken if using these data to assess relative performance of employers, as outcomes in a single year may be subject to a number of unique factors.
  • Multiple year comparisons may be subject to changes in the nature of an employer's work and workforce, as well as variation due to small numbers.
  • If these data are used in conjunction with agency premium rates, it should be noted that premium rates are also influenced by other factors such as the duration of incapacity and costs of medical and rehabilitation services.

Notes on tables:

  • Claims received means the year the claim was received.
  • Claims accepted means the year that liability for the claim was accepted.
  • Claims with one week or more lost time means the year the claim reached one week lost time.

Employers are scheme entities that were members of the Comcare scheme at 30 June 2015. Where an organisation had been impacted by Machinery of Government changes in the periods covered by these data, claims performance has been attributed to the entity's functions/responsibilities as at 30 June 2015.

Symbols and other usage

n.p.—not published as nil or insufficient accepted claims with lost time to derive robust median
n/a—not applicable

Table 1 : Scheme claim incidence

Sector Year FTE Claims received Claims accepted Reached 1 week lost time Median incapacity
    Incidence Per 1000 FTE employees Weeks
Self-insured licensees 2012–13 161,153 31.2 25.2 9.0 4.4
2013–14 156,577 29.3 22.7 8.5 4.5
2014–15 164,106 24.8 18.9 7.3 4.2
Premium payers 2012–13 215,438 18.0 13.6 8.7 7.4
2013–14 213,233 16.8 12.7 8.0 8.0
2014–15 208,714 14.8 11.3 7.0 7.7
Scheme 2012–13 376,591 23.6 18.6 8.8 5.6
2013–14 369,810 22.1 16.9 8.2 5.8
2014–15 372,820 19.2 14.6 7.1 5.4

Table 2 : Claims incidence for employers with 5000 or more FTE

Sector Year FTE Claims received Claims accepted Reached 1 week lost time Median incapacity
    Incidence Per 1000 FTE employees Weeks
Australian Government premium payers
Australian Federal Police 2012–13 6364 29.1 23.1 19.0 8.6
2013–14 6607 32.2 26.2 16.8 9.4
2014–15 6340 31.1 25.7 14.0 9.6
Australian Taxation Office 2012–13 21,535 20.6 14.4 9.2 8.7
2013–14 21,342 18.3 13.1 7.5 6.5
2014–15 18,559 16.5 11.4 6.6 5.8
Commonwealth Scientific and Industrial Research Org 2012–13 6348 12.8 11.0 4.3 3.8
2013–14 6304 12.4 9.2 3.0 4.6
2014–15 5709 10.5 7.5 4.4 5.2
Department of Defence 2012–13 21,534 18.3 13.7 7.9 7.2
2013–14 20,496 17.2 12.1 6.0 7.6
2014–15 20,395 14.7 11.2 6.8 9.1
Department of Human Services 2012–13 31,795 16.1 10.3 7.8 7.9
2013–14 30,089 15.3 9.6 8.8 8.7
2014–15 30,150 12.4 8.0 7.8 8.3
Department of Immigration and Border Protection 2012–13 8233 13.6 9.6 6.3 7.7
2013–14 9560 10.5 7.1 5.2 12.8
2014–15 8329 11.7 7.1 5.2 9.0
Sector Year FTE Claims received Claims accepted Reached 1 week lost time Median incapacity
    Incidence Per 1000 FTE employees Weeks
Self-insured licensees
Australian Postal Corporation 2012–13 27,126 69.9 52.9 17.9 4.2
2013–14 26,801 63.8 46.6 16.9 4.4
2014–15 29,911 55.1 40.2 15.3 4.2
Commonwealth Bank of Australia Ltd 2012–13 22,286 8.2 6.2 3.0 4.0
2013–14 20,878 7.8 5.6 2.1 4.3
2014–15 21,426 8.8 6.3 2.5 4.8
Commonwealth Securities Ltd 2012–13 5365 3.4 2.4 1.7 3.8
2013–14 5025 3.6 2.6 0.8 5.7
2014–15 5698 4.6 3.2 1.8 2.4
Linfox Australia Pty Ltd 2012–13 5037 65.1 50.4 22.2 4.5
2013–14 5088 40.9 29.1 19.3 5.2
2014–15 5608 40.7 26.9 16.2 5.2
National Australia Bank Ltd 2012–13 22,943 5.6 3.7 2.1 5.0
2013–14 23,075 4.9 3.3 2.1 3.6
2014–15 23,979 5.6 3.2 1.5 4.5
Optus Administration Pty Ltd 2012–13 7885 5.6 3.2 1.6 3.8
2013–14 7553 8.1 5.2 1.9 3.2
2014–15 8652 5.5 3.4 1.4 3.2
Telstra Corporation Ltd 2012–13 29,289 15.6 13.5 3.4 5.7
2013–14 30,145 14.3 11.5 2.4 6.2
2014–15 29,064 14.6 10.5 1.9 4.5

Table 3 : Claims incidence for employers with between 1000 and 4999 FTE

Sector Year FTE Claims received Claims accepted Reached 1 week lost time Median incapacity
    Incidence Per 1000 FTE employees Weeks
Australian Government premium payers
Airservices Australia 2012–13 4025 12.9 10.9 6.7 5.4
2013–14 4154 19.3 14.4 4.8 4.2
2014–15 4397 13.6 11.1 4.5 6.2
Attorney-General's Department 2012–13 1502 4.0 2.7 4.0 n.p.
2013–14 1554 6.4 3.9 2.6 n.p.
2014–15 1614 6.2 6.8 5.0 14.5
Australian Broadcasting Corporation 2012–13 4545 15.8 13.4 7.0 6.7
2013–14 4646 14.9 12.7 6.9 6.1
2014–15 4492 10.5 9.3 4.5 5.8
Australian Bureau of Statistics 2012–13 3356 14.3 12.2 8.3 7.4
2013–14 2905 16.2 12.4 6.9 8.6
2014–15 2895 12.4 10.0 4.5 4.9
Australian Customs and Border Protection Service 2012–13 5118 29.9 23.4 16.0 4.0
2013–14 4999 29.4 27.2 17.8 6.2
2014–15 4920 28.9 22.4 13.0 5.1
Australian National University 2012–13 3933 14.2 12.7 7.9 8.7
2013–14 4299 12.3 10.5 6.3 9.6
2014–15 4450 8.1 6.5 4.7 5.7
Australian Nuclear Science and Technology Organisation 2012–13 1141 13.1 12.3 6.1 2.6
2013–14 1082 5.5 4.6 7.4 2.5
2014–15 1060 13.2 8.5 6.6 2.6
Australian Rail Track Corporation Ltd 2012–13 989 16.2 14.2 4.0 n.p.
2013–14 1278 12.5 12.5 3.1 n.p.
2014–15 1310 13.0 9.9 9.9 7.0
Australian Securities and Investments Commission 2012–13 1846 7.0 4.9 3.8 5.1
2013–14 1785 6.2 3.9 3.4 9.9
2014–15 1511 4.0 1.3 2.0 n.p.
Bureau of Meteorology 2012–13 1624 14.8 8.6 4.3 n.p.
2013–14 1603 15.0 12.5 5.0 18.7
2014–15 1608 9.3 8.1 4.4 19.0
Department of Agriculture 2012–13 4494 25.8 20.7 15.6 4.8
2013–14 4386 24.4 16.9 13.7 5.9
2014–15 4165 21.8 16.6 14.9 5.8
Department of Education and Training 2012–13 1296 7.7 6.9 3.1 11.1
2013–14 1367 14.6 11.0 7.3 16.6
2014–15 1688 7.1 5.3 3.0 6.1
Department of Employment 2012–13 1798 8.3 6.7 7.2 7.4
2013–14 1371 11.7 5.1 434 14.0
2014–15 1716 5.8 5.2 2.9 8.3
Department of the Environment 2012–13 2457 19.9 15.9 6.9 6.1
2013–14 2338 30.4 25.7 9.4 15.4
2014–15 2219 23.9 20.7 9.0 14.3
Department of Foreign Affairs and Trade 2012–13 4607 11.9 8.0 3.7 8.2
2013–14 4028 11.2 7.0 3.0 10.1
2014–15 4030 8.9 5.0 1.2 n.p.
Department of Finance 2012–13 3242 13.6 8.9 3.7 10.2
2013–14 3068 4.6 5.2 3.6 8.6
2014–15 3152 7.6 4.8 3.2 7.2
Department of Health 2012–13 2896 18.6 12.4 8.3 5.4
2013–14 3401 8.8 7.9 5.6 8.8
2014–15 2680 7.1 3.0 2.6 13.1
Department of Industry and Science 2012–13 3382 15.7 10.9 6.5 6.0
2013–14 2879 11.5 10.8 4.9 6.8
2014–15 2596 12.3 10.4 3.9 5.0
Department of Infrastructure and Regional Development 2012–13 1369 16.8 12.4 2.2 7.9
2013–14 1152 20.8 12.2 3.5 n.p.
2014–15 1272 13.4 11.8 1.6 n.p.
Department of the Prime Minister and Cabinet 2012–13 2322 9.0 7.8 4.3 24.0
2013–14 1709 11.7 6.4 3.5 3.7
2014–15 2503 8.0 5.6 4.8 8.8
Department of Social Services 2012–13 3851 14.8 11.4 7.5 11.7
2013–14 3346 17.9 15.2 10.5 5.8
2014–15 3776 10.6 7.2 5.6 7.2
Department of Veterans' Affairs 2012–13 2008 11.0 9.0 4.5 6.1
2013–14 1980 11.6 7.6 8.6 11.5
2014–15 1940 11.3 8.8 4.1 10.9
IP Australia 2012–13 1063 16.0 9.4 8.5 11.1
2013–14 1058 10.4 10.4 8.5 16.5
2014–15 1048 12.4 9.5 5.7 7.9
NBN Company Limited 2012–13 2796 2.1 1.8 n.p. n.p.
2013–14 2864 5.2 2.8 0.7 n.p.
2014–15 3064 4.9 2.6 n.p. n.p.
Special Broadcasting Service 2012–13 984 11.2 10.2 7.1 1.6
2013–14 1093 6.4 5.5 2.7 n.p.
2014–15 1081 6.5 4.6 0.9 n.p.
Sector Year FTE Claims received Claims accepted Reached 1 week lost time Median incapacity
    Incidence Per 1000 FTE employees Weeks
Self-insured licensees
Asciano Services Pty Ltd 2012–13 2882 53.4 50.7 9.0 2.6
2013–14 2782 48.9 43.9 9.7 3.9
2014–15 2819 45.4 40.4 9.6 4.9
BankWest1 2012–13 n/a n/a n/a n/a n/a
2013–14 n/a n/a n/a n/a n/a
2014–15 1965 16.2 13.2 6.2 4.3
BIS Industries Ltd 2012–13 1847 33.0 223.3 7.6 6.5
2013–14 1660 36.1 34.3 15.1 5.2
2014–15 1143 39.4 31.5 18.4 4.8
Colonial Services Pty Ltd 2012–13 2739 3.3 2.6 1.1 5.7
2013–14 2566 3.1 1.9 1.2 n.p.
2014–15 2657 5.3 2.6 0.4 n.p.
CSL Ltd 2012–13 1864 3.8 1.1 n.p. n.p.
2013–14 1860 4.3 0.5 0.5 n.p.
2014–15 1890 3.7 1.1 0.5 n.p.
DHL Supply Chain (Australia) Pty Limited 2 2012–13 n/a n/a n/a n/a n/a
2013–14 n/a n/a n/a n/a n/a
2014–15 2776 24.5 17.7 1.4 n.p.
John Holland Pty Ltd 2012–13 2249 107.2 95.2 21.8 4.1
2013–14 1411 169.4 143.9 31.9 4.5
2014–15 1679 91.7 85.2 21.4 3.4
John Holland Group Pty Ltd 2012–13 3365 42.8 37.4 12.5 6.2
2013–14 3002 32.6 26.0 10.0 6.0
2014–15 2600 16.9 14.2 5.0 8.7
K&S Freighters Pty Ltd 2012–13 2178 54.2 43.6 28.9 6.6
2013–14 2057 47.2 36.0 26.3 6.1
2014–15 1925 53.5 36.4 22.3 5.5
Linfox Armaguard Pty Ltd 2012–13 2200 67.3 55.5 32.7 3.5
2013–14 2022 63.8 47.0 24.2 2.7
2014–15 1926 55.0 48.8 28.6 3.4
National Wealth Management Services Ltd 2012–13 2818 4.6 2.8 2.5 6.3
2013–14 2694 3.0 1.9 0.7 n.p.
2014–15 2590 4.2 1.9 0.4 n.p.
Reserve Bank of Australia 2012–13 882 2.3 2.3 2.3 n.p.
2013–14 1116 7.2 4.5 1.8 n.p.
2014–15 1024 2.9 4.9 2.0 n.p.
Thales Australia 2012–13 3067 21.5 19.2 4.6 2.5
2013–14 3011 21.9 14.9 4.3 2.1
2014–15 3453 10.7 9.8 3.8 4.4
TNT Australia Pty Ltd 2012–13 3984 144.3 127.8 43.4 3.6
2013–14 3944 142.0 129.3 49.7 4.8
2014–15 3889 107.7 100.8 39.3 3.7
Transpacific Industries Pty Ltd 2012–13 5053 44.9 38.2 19.2 4.5
2013–14 4529 47.0 37.1 17.2 5.0
2014–15 4145 47.5 36.4 17.1 3.4
Visionstream Pty Ltd 2012–13 1664 8.4 7.2 1.2 1.7
2013–14 1491 29.5 22.8 10.7 1.3
2014–15 1825 16.4 12.6 10.4 3.9

1 License granted 1 January 2015. Annualised incidence rate derived

2 License granted 1 July 2015. Annualised incidence rate derived

Table 4 : Claims Incidence for employers with between 500 and 999 FTE

Sector Year FTE Claims received Claims accepted Reached 1 week lost time Median incapacity
    Incidence Per 1000 FTE employees Weeks
Australian Government premium payers
Australian Competition and Consumer Commission 2012–13 796 2.5 2.5 n.p. n.p.
2013–14 786 10.2 6.4 1.3 n.p.
2014–15 732 5.5 5.5 2.7 n.p.
Australian Crime Commission 2012–13 567 12.3 10.6 10.6 n.p.
2013–14 528 7.6 5.7 n.p. n.p.
2014–15 515 9.7 11.7 3.9 n.p.
Australian Electoral Commission 2012–13 894 16.8 12.3 7.8 8.9
2013–14 1494 17.4 13.4 5.4 10.6
2014–15 858 19.8 12.8 4.7 n.p.
Australian Financial Security Authority 2012–13 488 4.1 8.2 4.1 n.p.
2013–14 502 2.0 n.p. n.p. n.p.
2014–15 509 11.8 5.9 3.9 n.p.
Australian Government Solicitor 2012–13 604 3.3 3.3 6.6 n.p.
2013–14 594 5.1 3.4 n.p. n.p.
2014–15 588 6.8 6.8 n.p. n.p.
Australian Hearing 2012–13 935 16.0 10.7 4.3 n.p.
2013–14 944 12.7 10.6 5.3 7.6
2014–15 909 8.8 2.2 1.1 n.p.
Australian Prudential Regulation Authority 2012–13 603 6.6 3.3 n.p. n.p.
2013–14 597 6.7 5.0 1.7 n.p.
2014–15 590 3.4 5.1 n.p. n.p.
Australian Sports Commission 2012–13 754 21.2 18.6 4.0 3.0
2013–14 732 20.5 15.0 12.3 7.8
2014–15 550 20.0 14.5 9.1 11.4
Australian Trade Commission 2012–13 498 2.0 2.0 4.0 n.p.
2013–14 546 12.8 5.5 n.p. n.p.
2014–15 559 7.2 7.2 5.4 n.p.
Civil Aviation Safety Authority 2012–13 787 8.9 6.4 3.8 n.p.
2013–14 856 9.3 5.8 5.8 n.p.
2014–15 833 10.8 6.0 3.6 14.5
Comcare 2012–13 662 18.1 6.0 7.6 5.0
2013–14 670 28.4 16.4 16.4 4.8
2014–15 674 20.8 16.3 17.8 9.0
Defence Housing Australia 2012–13 570 22.8 21.1 3.5 n.p.
2013–14 609 19.7 11.5 n.p. n.p.
2014–15 684 5.8 7.3 5.8 n.p.
Department of Parliamentary Services 2012–13 694 21.6 15.9 10.1 2.8
2013–14 709 38.1 33.9 12.7 3.7
2014–15 708 29.7 26.8 15.5 4.2
Department of the Treasury 2012–13 969 6.2 4.1 1.0 n.p.
2013–14 931 4.3 4.3 2.1 n.p.
2014–15 930 3.2 2.2 4.3 n.p.
Fair Work Ombudsman 2012–13 722 9.7 6.9 6.9 n.p.
2013–14 726 11.0 9.6 6.9 n.p.
2014–15 709 21.2 12.7 4.2 n.p.
Family Court and Federal Circuit Court of Australia 2012–13 531 9.4 7.5 13.2 8.4
2013–14 753 4.0 2.7 1.3 n.p.
2014–15 754 5.3 2.7 1.3 n.p.
Geoscience Australia 2012–13 716 11.2 8.4 n.p. n.p.
2013–14 685 5.8 4.4 1.5 n.p.
2014–15 620 4.8 6.5 3.2 n.p.
National Disability Insurance Agency 2012–13 87 11.5 11.5 n.p. n.p.
2013–14 431 7.0 7.0 2.3 n.p.
2014–15 798 11.3 3.8 2.5 n.p.
Therapeutic Goods Administration 2012–13 664 9.0 4.5 4.5 n.p.
2013–14 709 18.3 12.7 4.2 n.p.
2014–15 734 12.3 5.4 5.4 n.p.
Sector Year FTE Claims received Claims accepted Reached 1 week lost time Median incapacity
    Incidence Per 1000 FTE employees Weeks
Self-insured licensees
Border Express Pty Ltd 2012–13 680 41.2 38.2 11.8 3.7
2013–14 640 46.9 39.1 20.3 3.9
2014–15 705 45.4 39.7 24.1 2.3
Medibank Private Ltd3 2012–13 n/a n/a n/a n/a n/a
2013–14 n/a n/a n/a n/a n/a
2014–15 873 13.8 6.9 3.5 n.p.
Prosegur Australia Pty Limited 2012–13 765 90.2 78.4 20.9 7.8
2013–14 758 104.2 89.7 29.0 5.4
2014–15 793 74.4 60.5 11.3 3.0

3 Licence granted 3 November 2014. Annualised incidence rate derived.

Table 5 : Claims Incidence for employers with less than 500 FTE

Sector Year FTE Claims received Claims accepted Reached 1 week lost time Median incapacity
    Incidence Per 1000 FTE employees Weeks
Australian Government premium payers
Combined Australian Government premium payers with under 500 FTE 2012–13 16,170 14.8 11.6 7.1 7.5
2013–14 16,041 12.2 10.1 7.0 9.0
2014–15 16,317 10.4 8.9 4.1 8.4
Sector Year FTE Claims received Claims accepted Reached 1 week lost time Median incapacity
  Incidence Per 1000 FTE employees Weeks
Self-insured licensees
Australian air Express Pty Ltd 2012–13 573 31.4 22.7 14.0 5.1
2013–14 467 23.6 17.1 12.8 7.6
2014–15 431 27.8 27.8 16.2 8.8
Avanteos Pty Ltd 2012–13 255 7.8 7.8 n.p. n.p.
2013–14 255 23.5 23.5 7.8 n.p.
2014–15 174 11.5 11.5 5.7 n.p.
Commonwealth Insurance Ltd 2012–13 308 3.2 3.2 3.2 n.p.
2013–14 288 3.5 3.5 n.p. n.p.
2014–15 366 8.2 5.5 5.5 n.p.
Fleetmaster Services Pty Ltd 2012–13 240 45.8 25.0 16.7 12.9
2013–14 262 87.8 68.7 45.8 3.7
2014–15 254 63.0 63.0 55.1 2.7
John Holland Rail Pty Ltd 2012–13 456 105.3 98.7 24.1 4.9
2013–14 256 152.3 121.1 23.4 5.3
2014–15 290 55.2 55.2 10.3 n.p.
Medibank Health Solutions Ltd4 2012–13 n/a n/a n/a n/a n/a
2013–14 n/a n/a n/a n/a n/a
2014–15 120 n.p. n.p. n.p. n.p.
StarTrack Retail Pty Ltd 2012–13 434 13.8 11.5 4.6 n.p.
2013–14 363 22.0 13.8 2.8 n.p.
2014–15 498 14.1 8.0 8.0 n.p.

4 Licence granted 3 November 2014. Annualised incidence rate derived. Untitled Document

Page last updated: 02 Feb 2017