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Employer claims incidence

Many employers across the APS are working to reduce workplace harm and return their ill and injured people to work. Comcare has profiled some of this work through case studies that show the great outcomes that can be achieved when agencies and workers come together.

The data shows that still more needs to be done. Australian Public Service (APS) leaders can improve the mindset and culture around health and safety and returning ill and injured people to work. This is a particular challenge for mental health conditions. Stigma and misunderstanding get in the way of people being welcomed and supported back to good and meaningful work as soon as possible.

We’ll continue to assist, support and advise APS employers and their teams to know what to do to improve health and safety and return to work.

We’ve developed a number of tools to help agencies promote work, health and wellbeing. These include guides, factsheets, case studies and other resources that we encourage anyone to use to prevent harm in the workplace, promote health and improve participation in work for those with injury, illness or disability.

As One Working Together: Promoting Mental Health and Wellbeing at Work is a guide developed jointly with the Australian Public Service Commission. It helps managers and employees work together to build inclusive workplace cultures and effective systems for promoting mental health in the APS.

We are publishing comparative claims incidence information, in response to agencies asking for more comparative data to be made available. As well as other agencies, it allows comparison to the performance of self-insured licensees and broader scheme trends.

This aligns with one of the recommendations from Dr Hawke’s Report of Comcare Scheme’s Performance Governance and Financial Framework in 2013. Each year Comcare publishes premium rates for agencies with more than 100 (FTE) employees. The publication of the claims incidence data complements the premium rate data.

The table below shows some indicators of claims performance in the 2012–13 financial year for larger employers (greater than 500 FTE) for Commonwealth premium payers.

Caution should be taken if using these data to assess relative performance of agencies, as outcomes in a single year may be subject to significant volatility and performance of individual agencies may be subject to a number of factors. Drivers of claims performance for an individual agency include the type of work (risk) that its employees undertake, its prevention and early intervention systems and its workforce demographic profile.

Table 1: Employers with more than 5 000 FTE

Customer Name Incidence rate per 1 000 FTE of:
Claims received Claims accepted Claims with 1 week or more of incapacity
All Commonwealth Premium Payers
16.2
12.2
7.7
Employers with more than 5 000 FTE average
18.6
13.6
9.0
Australian Customs & Border Protection Service
30.4
24.6
16.9
Australian Federal Police
28.9
23.1
19.0
Australian Taxation Office
20.8
14.7
9.3
Commonwealth Scientific & Industrial Research Org
12.4
10.9
4.4
Department of Defence
18.2
13.9
8.0
Department of Human Services
15.9
10.3
7.8
Department of Immigration and Citizenship
14.4
10.3
6.8

Table 2: Employers with between 1 000 and 5 000 FTE

Customer Name Claims received Claims accepted Claims with 1 week or more of incapacity
All Commonwealth Premium Payers 16.2 12.2 7.7
Employers with between 1 000 and 5 000 FTE average
13.4
10.6
6.4
Airservices Australia 13.2 11.4 6.8
Attorney-General's Department 3.8 2.3 3.0
AUSAID 13.6 9.0 5.1
Australian Broadcasting Corporation 15.7 14.0 7.4
Australian Bureau of Statistics 14.7 12.6 8.6
Australian National University 13.2 12.1 7.6
Australian Nuclear Science and Technology Org 13.0 13.0 6.1
Australian Securities and Investments Commission 7.1 4.9 3.8
Bureau of Meteorology 15.4 9.0 4.5
Department of Agriculture Fisheries and Forestry 26.2 21.2 15.8
Department of Education Employment Workplace Relations 8.3 7.5 5.0
Department of Families, Housing Community Services & Indigenous Affairs. 15.1 12.3 9.2
Department of Finance and Deregulation 14.3 9.7 3.9
Department of Foreign Affairs and Trade 11.7 10.3 2.6
Department of Health and Ageing 18.3 12.6 8.1
Department of Industry, Innovation Science, Research & Tertiary Education 13.1 8.7 6.0
Department of Infrastructure and Transport 13.0 10.0 1.0
Department of Sustainability, Environment, Water, Population & Communities 12.4 9.2 4.3
Department of Veterans' Affairs 11.3 9.8 4.6
Medibank Private Ltd 5.5 3.8 4.4
NBN Company Limited 2.1 1.7 0.0

Table 3: Employers with between 500 and 1,000 FTE

Customer Name Claims received Claims accepted Claims with 1 week or more of incapacity
All Commonwealth Premium Payers 16.2 12.2 7.7
Employers with between 500 and 1 000 FTE
12.5
9.7
5.8
Australian Communications and Media Authority 18.5 14.8 5.6
Australian Competition and Consumer Commission 2.7 2.7 0.0
Australian Crime Commission 13.0 11.1 11.1
Australian Electoral Commission 18.2 13.4 9.7
Australian Government Solicitor 3.3 3.3 6.7
Australian Hearing 16.3 10.8 4.3
Australian Prudential Regulation Authority 6.5 3.2 0.0
Australian Rail Track Corporation Ltd 18.2 17.1 4.6
Australian Sports Commission 20.3 17.7 3.8
Australian Trade Commission 2.0 2.0 6.0
Civil Aviation Safety Authority 11.0 7.3 3.7
Comcare 20.2 6.7 8.4
Defence Housing Australia 22.0 20.3 3.4
Department of Broadband, Communication and the Digital Economy 9.4 7.8 6.2
Department of Parliamentary Services 21.4 15.7 10.0
Department of Regional Australia, Local Government, Arts & Sport 13.5 10.5 6.0
Department of Resources, Energy and Tourism 11.4 5.7 4.3
Department of the Treasury 7.1 5.1 2.0
Fair Work Ombudsman 9.3 6.6 10.6
Family Court of Australia 9.2 7.4 12.9
Medibank Health Solutions Ltd 14.3 14.3 7.1
Office of the Commonwealth Director of Public Prosecutions 7.9 7.9 4.0
Special Broadcasting Service 12.1 11.0 7.7

Data notes

  1. Customer name, FTE and claim data are at 30 June 2013
  2. 'Claims received' are those received by Comcare in the 12 months to 30 June 2013
  3. 'Claims accepted' by Comcare in 2012-13 may have been received prior to 2012-13
  4. 'Claims with 1 week incapacity' reached 1 week of lost time from work at some point in 2012-13
  5. 'Incidence rates' are expressed per 1 000 FTE employees
Last updated: 23 Apr 2014