About the Nationally Accredited Qualification
Comcare, in a strategic partnership with the Australian Public Service Commission (a registered RTO), provides training and assessment in Certificate IV in Government – Injury Rehabilitation Management.
Case Managers and Rehabilitation Providers now have the opportunity to gain a formal qualification either through training, or recognition of existing skills.
Certificate IV in Government – Injury Rehabilitation Management (PSP40904)
The Certificate IV in Government – Injury Rehabilitation Management is a specialist qualification suitable for Case Managers, Return to Work Coordinators, or Approved Rehabilitation Program Providers working within the Comcare Scheme.
You can be awarded the Certificate IV in Government – Injury Rehabilitation Management by:
1. Participating in the Comcare and the APSC training course and undertaking the assessment processes
2. Undertaking the RPL (recognition of prior learning) process with Comcare and the APSC
3. Undertaking a blend of training courses, assessment and RPL
To be awarded the Certificate IV in Government – Injury Rehabilitation Management, you will need to demonstrate your skills and knowledge against 15 units of competency. These 15 units have been prescribed as an essential skill set for effective Case Management within the Comcare scheme.
Units of Competency
Module name | Program area and responsibility for delivery | Unit(s) Competency and |
| Case Management Essentials | Comcare |
- 01 Undertake initial interview - 02 Gather information - 03 Assess need for rehabilitation services
- 01 Conduct workplace and job analysis - 02 Negotiate suitable duties
- 01 Negotiate content of return to work plan - 02 Document return to work plan
- 01 Engage stakeholders to support return to work activities - 02 Assist injured worker with ongoing suitable employment - 03 Review progress against return to work plan |
| Case Management - Next Steps | Comcare |
- 01 Monitor injury management cases - 02 Review injury management cases - 03 Review injury management claim details
- 01 Develop strategic case management plans - 02 Manage case directions and outcomes - 03 Manage complex cases |
| OHS Act in Detail | Comcare |
- 01 Contribute to participative workplace safety arrangements - 02 Identify hazards and control risks |
| Advanced Communication, Customer Service & Negotiation Skills for Injury Management Professionals | Comcare |
- 01 Deal with complex enquiries /complaints - 02 Give directions - 03 Manage meetings - 04 Make presentations
- 01 Plan for negotiation - 02 Conduct negotiation - 03 Finalise negotiation outcomes
- 01 Identify and define client needs - 02 Deliver client service - 03 Monitor and improve client service delivery - 04 Review client service |
Other units | ||
| Values, Legislation and Diversity | APSC |
- 01 Assist others to comply with legislative requirements - 02 Act on non-compliance
- 01 Contribute to an ethical public sector workplace - 02 Participate in ethical decision making
- 01 Promote the benefits of diversity - 02 Contribute to diversity outcomes |
| Policy Implementation | APSC |
- 01 Apply information relating to the machinery of government - 02 Apply knowledge of organisational functions - 03 Apply knowledge of protocols
- 01 Identify relevant policy - 02 Implement policy - 03 Monitor and report on policy implementation |
Contact
For enquiries / enrolments contact Learning and Development Solutions on 1300 366 979 or email learning.development@comcare.gov.au.