Influencing skills for case managers

Case managers require high-level technical and sophisticated interpersonal skills to achieve timely and effective return to work outcomes. Each day case managers are required to influence a wide variety of people—the injured employee, doctors and approved rehabilitation program providers, as well as supervisor and managers in the workplace. Each of these groups has different requirements that impact on how they can be influenced. Through the evaluation of a range of strategies, Georgina Birchall will show you how you can develop your skills and credibility increasing your self-confidence and assertiveness to develop effective influencing skills.