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Receptionist

A receptionist is at the front line of the organisation. They are often the first point of contact and present the first impressions of your organisation. Sometimes these roles may include a hospitality function such as serving tea or coffee to waiting visitors.

Many of the risks faced by reception workers are described in the reception section of the virtual Office.

Potential Harm
Assault
Stress
Musculoskeletal disorder
Anxiety

Top risks:

  • musculoskeletal disorders
  • sedentary
  • mental stress
  • illness and disease
  • slips trips and falls

What can I do? (for myself )

  • Be trained in skilful communication and de-escalation techniques.
  • Show a level of empathy towards your customers.
  • Maintain alertness levels and observe people entering the workplace.
  • Keep your work space free of objects that could be used as weapons.
  • Ensure you know the correct mail handling procedures for your organisation.

What can my employer do?

  • Design the reception workspace so it affords protection to workers from aggressive or aggrieved visitors.
  • If the workplace experiences constant exposure to dissatisfied visitors have alternate reception staff trained and implement a roster for shorter periods of time to allow receptionists a break from front counter duties.
  • Have an emergency button and response procedure in place.
  • Have mail sorted and examined off site.