Objects
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Hazards
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Possible Controls
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Equipment type and maintenance
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- Poor posture resulting from using telephone and keyboard at the same time
- Sharing personal items of telephone equipment (e.g. headsets) with other employees
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- Provide appropriate headset to permit 'hands free' operation (e.g. dual headphone headsets, wireless headsets)
- Provide each user with personal headset
- Arrange for regular cleaning, sterilising or replacement of all telephone handsets / headphones / foam ear pads
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Equipment location
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- Handset location involves continuous reaching or stretching
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- Relocate phone socket, or fit telephone with additional cable to allow it to be placed within the 'maximum reach sector' (for use either left handed or right handed)
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Background noise
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- Conducting telephone conversations in a noisy environment
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- Provide an appropriate form of sound proofing to shield employee from source of noise (i.e. partitioning, walls, doors)
- Provide headset with earpieces designed to minimise intrusion of external sounds (e.g. dual headphones)
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Acoustic shock
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- Exposure to the risk of acoustic shock generated by telephone equipment (e.g. a fax machine)
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- If appropriate select and install equipment to minimise or eliminate the risk of the employee(s) of being exposed to acoustic shock
- Ensure headset / handset is adjusted to the correct volume
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