Objects
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Hazards
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Possible Controls
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Emergencies / evacuations
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- Accounting for visitors in an evacuation
- Inadequately trained personnel
- Lack of or poorly maintained fire extinguishers / smoke alarms
- Emergency exits not visible or accessible
- Lack of emergency procedures / programs
- Staff untrained in evacuation procedures
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- Ensure that employees working in reception area are familiar with documented procedures on:
- instructing visitors re evacuation procedures
- using visitor book to locate visitors
- contacting staff to ensure safe evacuation of visitors
- communicating with staff managing evacuation
- closing entry doors and exiting the area safely
- As part of a regular OHS inspections ensure smoke alarms and fire extinguishers have been tested and repaired if required, refer to state and territory requirements for testing and maintenance
- Ensure emergency exit sign is in place and lit
- Ensure emergency exits are clearly marked, are not blocked and are easily accessible
- Develop appropriate emergency procedures / programs
- Conduct regular emergency evacuation drills to test procedures / programs and systems
- Ensure emergency contacts receive appropriate training for coordinating emergency responses
- Ensure all employees are familiar with all emergency response procedures, emergency alarm sounds and be able to act accordingly
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Bomb threat
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- Ensure that all employees working in reception are trained in response to the threat of a bomb
- Identify, train and authorise support staff to take responsibility for management of the response and document procedures to be followed
- Check arrangements for alerting emergency services (fire, police, Tactical Response Group, ambulance, etc) who will be required to attend in the event of a threat
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Biological hazard
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- A suspicious package / envelope is received by an employee working in reception area
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- Train employees working in reception how to recognise a suspicious package / envelope on delivery
- Document procedures to be followed and train employees who will manage those procedures
- Ensure appropriate Personal Protective Equipment is available if required
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First aid
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- Injured / sick customers and staff
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- Ensure that receptionists are aware of the workplace policy / procedures in relation to the provision of First Aid to 3rd parties and have been trained to implement the policy / procedure
- Insure first aid procedure signage and documentation is up to date, accessible and easily identified
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Visitors / contractors
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- Visitors uncertain of how to respond in an emergency
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- Reception to give briefing on emergency procedures prior to entry into secure areas
- Ensure visitors / contractors are accounted for and included in procedures for evacuation
- Ensure emergency procedures are visible and easily understood for visitors to follow in the event of an emergency
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