Reception duties / tasks
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- Staff who do not regularly work in reception area
- New employees
- Repetitive tasks
- Unsafe tasks
- Unfamiliar tasks
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- Ensure that all employees required to work in the reception area have the knowledge, skills and training to perform those duties competently. This could be completed through the induction process and ongoing training
- Ensure Reception staff have access to appropriate personal protective equipment for their duties. There may be specific requirements if there are risks of handling mail / deliveries
- Identify and train relief and stand by staff to ensure that reception duties will be carried out by competent staff, under all circumstances
- To reduce risks of body fatigue and or stressing from repetitive tasks, implement job rotation to reduce the risk
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